Adobe accepts the following items as proof of purchase:
- An Adobe order number
- A copy of a sales receipt or shipping invoice from a reseller that lists the following information:
- Reseller name and address
- Adobe product and version purchased
- Purchase date
- Purchase price
- For Amazon ESD (download) orders, the order confirmation email or account order confirmation
Note: If there is a customer or company name on the proof of purchase, it must match your name or the company name in your account. Retail receipts without a company or individual name are acceptable.
If the proof of purchase you received doesn't include this information, contact the reseller for a replacement proof of purchase.
The following items do not qualify as proof of purchase:
- Purchase orders, quotes, or delivery notes
- Receipts that are handwritten, typed, or created with a word processor
- Receipts from purchases made on Internet auction sites (such as Amazon Marketplace)
- Receipts from an OEM version of an Adobe product that was sold separately (not bundled with a hard good)
- Receipts showing a purchase price that is discounted more than 25% off for full retail or educational products, or more than 30% off for upgrade products (some product exceptions apply)
- Receipts for a download that was not purchased from a legitimate reseller
- A serial number
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Contact us to get a case number if you don't already have one.
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Sign in to your Adobe account.