This document lists some error scenarios you can encounter while sharing or viewing design specs along with workarounds for these errors. 

The design specs did not publish successfully

At the back end, design specs get published in two stages. First a link is generated for low resolution (0.5x) design specs and then the link is updated for high resolution (2x) specs.

The publishing may fail at the first or the second stage due the following reasons:

  • Network issues
  • The XD project was closed while publish was in progress

Network issues

  • The following error message indicates that publishing of 0.5x link was not completed:
Publishing of 0.5x link is incomplete
Publishing of 0.5x link is incomplete

Resolution: Check your network connection and retry publishing the specs.

  • The following error message occurs when the publishing of 2x link fails:
Publishing of 2x link fails
Publishing of 2x link fails

Resolution: Check your network connection and retry publishing the specs.

The XD project was closed while publish was in progress

If you reopen an XD project that was closed while publish was in progress and try to publish the design specs again, you will see the following error message:

Error message when the project is closed while publish was in progress
Error message when the project is closed while publish was in progress

Resolution: Click OK in the error message. Depending on whether or not the design specs were published successfully peviously, you will see one of the following dialog boxes:

Option to create a public link
Option to create a public link
Options to update a previously published link or publish the design specs as a new link
Options to update a previously published link or publish the design specs as a new link

Click the appropriate option in the above dialog boxes.

When you try to update an already published link to design specs, you may encounter errors if:

  • The published link was deleted from assets.adobe.com; or
  • Network issues exist

The published link was deleted from assets.adobe.com

The following error message is displayed in this scenario:

Error when design specs do not exist on assets.adobe.com
Error when design specs do not exist on assets.adobe.com

Resolution: Click OK and share your design specs with a new link.

Network issues

The following error message is displayed in this scenario:

Error code 55
Error code 55

Resolution: Check your internet connection and try again.

If you are an Enterprise user of XD and you do not have access to Adobe sharing services, you will not be able to create design specs links. If you try to publish design specs and create a link, the following error message is displayed:

Error message when you do not have access to Adobe sharing services (enterprise account)
Error message when you do not have access to Adobe sharing services (enterprise account)

Resolution: To resolve this issue, contact your IT administrator and have them enable Adobe sharing services for you.

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