Adobe
Sign in Privacy My Adobe

Error 1402 | Error 1406 | Acrobat, Reader

Adobe Community Help


Products Affected

Contact support

When you install Adobe Acrobat or Adobe Reader 7 or later on Windows, one of the following errors appears, and the installation quits:

  • Error 1402: Could not open key [key name].
  • Error 1406: Could not write value Folders to key [key name]. 

TRY THIS FIRST

Remove all previous versions of Acrobat or Reader, and then reinstall

Adobe does not support multiple versions of Acrobat or Reader on the same machine. Because Acrobat and Reader work with many products, multiple versions simultaneously installed can lead to software conflicts and errors. In addition, Adobe does not recommend installing both Acrobat and Reader on the same machine. You must have administrator privileges to complete these steps. For more information on administrator privileges, see the Windows documentation or contact Microsoft.

  • Do one of the following, depending on your version of Windows:

    • (Windows 7) Click Start > Control Panel > Programs > Programs And Features.
    • (Windows Vista) Click Start > Control Panel > Programs > Programs And Features.
    • (Windows XP) Choose Start > Control Panel, and double-click Add Or Remove Programs.
  1. Select Acrobat or Reader, and then click the option to remove or uninstall the program.
  2. Repeat the procedure for all installed versions of the program.
  3. Restart your computer and reinstall Acrobat or Reader.

    Note: For Acrobat, reinstall the program from the Acrobat disk, or download the program from adobe.com. For Reader, download the program from the Reader Download Center. If installing on Vista, right-click the Acrobat or Reader installer and select Run As Administrator.

The following demonstration shows how to uninstall Acrobat or Reader on Windows XP.

 

More solutions  

 1. (Advanced) Set permissions to their defaults in the registry

Disclaimer: The registry contains system-related information that is critical to your computer and applications. Before modifying the registry, be sure to make a backup copy of it. Adobe doesn't provide support for problems that can arise from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For information on the Windows Registry Editor, see the documentation for Windows or contact Microsoft Technical Support. 

Perform these steps during Acrobat or Adobe Reader installation. The Administrators group is the default local administrative group for Windows.

Windows Vista and Windows 7

  1. Write down the path to the key in the error message and leave the installation running. For example: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistentHandler.
  2. Click Start, type regedit in the Start Search box, and press Enter. The Registry Editor opens.
  3. Back up your current Registry file:
    1. In the Registry Editor dialog box, choose File > Export
    2. Type a name for the file and choose the location.
    3. For Export Range, choose All.
    4. Click Save and close Regedit.
  4. Navigate to the parent of the key referenced in the error message. For example, for the key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistentHandler, open (double-click) HKEY_LOCAL_MACHINE >SOFTWARE > Classes > .pdf.



    Note: These steps may vary slightly depending on the path in the error message.

     
  5.  Right-click the parent key and select Permissions (HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf).
  6. Select the Administrators group and verify that Full Control is selected under the Allow column.
  7. Select the SYSTEM group and verify that Full Control is selected under the Allow column.
  8. In the Permissions dialog box, click Advanced.



  9. Click on the Owner tab and select the Administrators group and the option Replace Owner On Subcontainers And Objects, and click OK.



    Note: Select the current administrator account if the Administrators group is unavailable.





  10. Click the Permissions tab and select the option Replace Permission Entries On All Child Objects.



  11. Click OK in the Advanced Security Settings dialog box. Windows resets the permissions for each child object to correspond to its parent.

  12. Minimize the Registry Editor and click Retry.

    • If the error reoccurs with the same key proceed to solution 2.
    • If the error occurs with another registry key repeat steps 4-11 using the new registry key in the error message. You do not have to back up the registry again.  
    • If the error does not occur, finish the Acrobat or Reader installation by following the onscreen instructions. Exit the Registry Editor.

Windows XP

  1. Write down the path to the key in the error message and leave the installation running. For example: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistentHandler.
  2. Choose Start > Run, type regedit in the Open text field of the Run dialog box, and click OK.
  3. Back up your current Registry file:
    1. In the Registry Editor dialog box, choose File > Export
    2. Type a name for the file and choose the location.
    3. For Export Range, choose All.
    4. Click Save and close Regedit.
  4. Navigate to the parent of the key referenced in the error message. For example, for the key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistentHandler, open (double-click) HKEY_LOCAL_MACHINE >SOFTWARE > Classes > .pdf.



    Note: These steps may vary slightly depending on the path in the error message.

     
  5. Right-click the parent key and select Permissions (HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf).
  6. Select the Administrators group and verify that Full Control is selected under the Allow column.
  7. Select the SYSTEM group and verify that Full Control is selected under the Allow column.
  8. In the Permissions dialog box, click Advanced.



  9. Click the Owner tab and select the Administrators group and the option Replace Owner On Subcontainers And Objects, and click OK.



    Note: Select the current administrator account if the Administrators group is unavailable.





  10. Click the Permissions tab and select the option Replace Permission Entries On All Child Objects. 



  11. Click OK in the Advanced Security Settings dialog box. Windows resets the permissions for each child object to correspond to its parent.
  12. Minimize the Registry Editor and click Retry.
    • If the error reoccurs with the same key proceed to solution 2.
    • If the error occurs with another registry key repeat steps 4-11 using the new registry key in the error message. You do not have to back up the registry again.  
    • If the error does not occur, finish the Acrobat or Reader installation by following the onscreen instructions. Exit the Registry Editor.

 Windows 2000

  1. Write down the path to the key referenced in the error message. For example: HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistentHandler.
  2. Choose Start > Run, type regedt32 in the Run dialog box, and then click OK.
  3. Back up your current Registry file:
    1. In the Registry Editor dialog box, choose File > Export
    2. Type a name for the file and choose the location.
    3. For Export Range, choose All.
    4. Click Save and close Regedit.
  4. Choose Start > Run, type regedt32 in the Run dialog box, and click OK.
  5. Navigate to the parent of the key referenced in the error message. For example, for the key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf\PersistentHandler, choose Window > HKEY_LOCAL_MACHINE then open (double-click) SOFTWARE > Classes > .pdf.



    Note: These steps may vary slightly depending on the path in the error message.
  6. Select the parent key (HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.pdf), and then choose Security Menu > Permissions.
  7. Select the Administrators group and verify that Full Control is selected under the Allow column.
  8. Select the SYSTEM group and verify that Full Control is selected under the Allow column.
  9. In the Permissions dialog box, click Advanced.



  10. Click the Owner tab, select the Administrators group and the option Replace Owner On Subcontainers And Objects.

Note: Select the current administrator account if the Administrators group is unavailable.



  1. Select the Permissions tab and check "Replace permission entries on all child objects."







  2. Click OK in the Permissions dialog box. Windows resets the permissions for each child object to correspond with its parent. Click Yes to any prompts.
  3. Minimize the Registry Editor and click Retry.
    • If the error reoccurs with the same key proceed to solution 2.
    • If the error occurs with another registry key repeat steps 4-11 using the new registry key in the error message. You do not have to back up the registry again.
    • If the error does not occur, finish the Acrobat or Reader installation by following the onscreen instructions. Exit the Registry Editor.

If Acrobat still displays an error message, you can investigate permissions on the particular registry key in question. Occasionally, renaming the key allows the installer to re-create the key and reset the permissions if the key is corrupted. If you can't change permissions or rename that key, contact Microsoft or your hardware vendor for assistance.  

2. Remove spyware

Note: Adobe provides this information as a courtesy only. Adobe Technical Support does not support third-party applications. You are encouraged to read the release notes for these applications before installing.

Scan for these programs with an anti-spyware utility such as Ad-Aware, available at www.lavasoftusa.com or with anti-spyware software provided by Microsoft at www.microsoft.com/athome/security/spyware/software/default.mspx.

3. Check your system for viruses

Use current anti-virus software, such as McAfee VirusScan, to check your system for viruses. Make sure that you have the latest virus definitions for the anti-virus software you use. For instructions, see the documentation for the anti-virus software.

4. Disable Webroot Spy Sweeper

For more information or help disabling Spy Sweeper, contact Webroot Corporation. Adobe technical support does not support third-party applications.

5.  Disable McAfee VirusScan 8.5 Access Protection

This McAfee software has been known to cause 1406 errors when installing Acrobat or Reader. For more information or help in temporarily disabling McAfee VirusScan 8.5 Access Protection, refer to the following article in the McAfee knowledge base:

https://kc.mcafee.com/corporate/index?page=content&id=KB52204

6. Visit the forums

See if other users are experiencing similar problems by visiting the Adobe forums for Acrobat or Reader, or the Deployment & Installation forum on AcrobatUsers.com. If you don't see your issue listed, post it on the forums for interactive troubleshooting. When posting on forums, include your operating system and your product's version number. 

Additional information

Error 1402 occurs when the Windows installer is unable to read a particular registry key. Installation can fail because the Acrobat or Reader installer attempts to clean up registry keys of previous versions of Acrobat or Reader. This cleanup is necessary to avoid conflicts with Acrobat or Reader plug-ins and add-ins for third-party software.

Error 1406 occurs when the installer cannot successfully write a registry key essential for installation. 

Windows XP and Windows 2000: If these procedures don't fix the registry permissions, see this article on microsoft.com. 

Keywords: Acrobat installation fails; Reader installation fails; permissions; key; registry key; insufficient access rights; can't uninstall; can't open key; administrator rights; 329137

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy

Products

Download

Support & Learning

Buy

Company

Choose your region

Copyright © 2013 Adobe Systems Incorporated. All rights reserved.

Terms of Use | Privacy | Cookies

Reviewed by TRUSTe: site privacy statement