Known and fixed issues in Adobe Acrobat

Last updated on Jul 29, 2026

Learn about the status of known and fixed issues in Acrobat.

Acrobat Pro or Acrobat Reader crashes while using LEAPCommunicator plugin

Open

App version	Acrobat DC 2025
Impacted device types	Windows, macOS
Last updated	-

Summary

The LeapCommunicator plugin may cause Acrobat Pro or Acrobat Reader to close unexpectedly.

Next steps

To resolve this issue on Windows, disable or uninstall the plugin and relaunch Acrobat.

To disable the LeapCommunicator plugin, update Acrobat to the latest version, then go to Menu > Preferences, select Plugins from the left pane, select the Disable LeapCommunicator Plugin checkbox, and then select OK.
To uninstall LeapCommunicator, go to Control Panel > Programs > Programs and Features, select LeapCommunicator Adobe Plug-In, and select Uninstall.

Left pane appears blank after opening a PDF

Fixed

App version	Acrobat
Impacted device types	Windows, macOS
Last updated	-

Summary

Left-hand panes, such as Edit, may not load and appear blank after opening a PDF.

Next steps

Relaunch Acrobat to resolve the issue.

Acrobat launches in minimized state

Fixed

App version	Acrobat 25.001.21223
Impacted device types	Windows
Last updated	-

Summary

On launch, Acrobat appears minimized with only the Quick action toolbar visible.

Next steps

Update Acrobat to the latest version.

Acrobat crashes while using Seclore Desktop Client

Open

App version	Acrobat DC 2023
Impacted device types	Windows, macOS
Last updated	-

Summary

Acrobat crashes when used with Seclore Desktop Client versions older than 3.21.8.0.

Next steps

Update the Seclore client to the latest version. If the issue persists, uninstall the client.

Acrobat crashes while using IntoWords plugin

Open

App version	Acrobat DC 2023
Impacted device types	Windows, macOS
Last updated	-

Summary

Acrobat crashes while using IntoWords older than version 1.16.7.1.

Next steps

To fix the issue, update IntoWords to version 1.16.7.1 or later, or uninstall the plugin.

Acrobat crashes while using Pitstop Pro plugin

Open

App version	Acrobat DC 2023
Impacted device types	Windows, macOS
Last updated	-

Summary

Acrobat crashes when the Pitstop Pro plugin is installed.

Next steps

To fix this, disable or uninstall the Pitstop Pro plugin, then relaunch Acrobat.

Acrobat crashes while using an ImageRight plugin

Open

App version	Acrobat DC 2023
Impacted device types	Windows, macOS
Last updated	-

Summary

Acrobat crashes if an ImageRight plugin older than version 25.1.1.206 is installed.

Next steps

To resolve this, update ImageRight to version 25.1.1.206 or later. If the issue persists, disable or uninstall the plugin and relaunch Acrobat.

To disable the ImageRight plugin, update Acrobat to the latest version, then go to Menu > Preferences, select Plugins from the left menu, select the Disable ImageRight Plugin checkbox, and then select OK.
To uninstall ImageRight, go to Control Panel > Programs > Programs and Features, select ImageRight Adobe Plug-In, and select Uninstall.

Content credentials missing after Firefly workflows

Open

App version	Acrobat DC 2024
Impacted device types	Windows, macOS
Last updated	-

Summary

Content credentials are not added at the document level (though present at the image level) if the document is redacted, protected, compressed or optimised post using generate image or generative fill workflows.

Next steps

Our team is working to correct this issue. Please check back for updates soon.

PDF email actions open old Outlook

Open

App version	Acrobat DC 2024
Impacted device types	Windows, macOS
Last updated	-

Summary

PDF email actions from Acrobat won’t launch the new Microsoft Outlook application and will open the old Outlook application instead. Old Outlook launches even when the new Outlook is set as the default mail application.

Next steps

Our team is working to correct this issue. Please check back for updates soon.

Delay in opening web links in Acrobat sandbox version on macOS

Open

App version	Acrobat DC 2024
Impacted device types	macOS
Last updated	-

Summary

Web links open slowly from the sandboxed version of Acrobat on macOS versions earlier than Sonoma. Users experience noticeable delays when clicking links that should open in external browsers.

Next steps

Apple recommends upgrading to the latest macOS version. Alternatively, you can open Activity Monitor, locate the Apple appleeventsd process, and kill it. Learn more about how to resolve the delay in opening web links on macOS sandbox.

Slow advanced search on cloud documents

Open

App version	Acrobat DC 2024
Impacted device types	Windows, macOS
Last updated	-

Summary

Advanced search is very slow on a document opened from the cloud.

Next steps

Our team is working to correct this issue. Please check back for updates soon.

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