The Creative Cloud Connection (sometimes called the desktop sync app) allows you to easily transfer files between your computer and Creative Cloud file storage. No web browser is required.
- What is the Creative Cloud Connection preview?
- What types of files can I upload and preview on Creative Cloud?
- What operating systems are supported?
- Can I install Creative Cloud Connection on more than two computers with same account?
- Is there a file size limit?
- How do I quit the Creative Cloud application?
- When files are moved in the local Creative Cloud Files folder do they still exist locally? Are they available when disconnected?
- Show All
What is the Creative Cloud Connection preview?
What types of files can I upload and preview on Creative Cloud?
You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others.
What operating systems are supported?
Currently, the Creative Cloud Connection preview supports Mac OS 10.7 and 10.8 and Windows 7 and Windows 8 (both 64-bit and 32-bit versions). A broadband Internet connection is required.
Users running Windows XP and Mac OS 10.6.8 or earlier don't see the Creative Cloud Connection on the Apps page or in Adobe Applications Manager.
Can I install Creative Cloud Connection on more than two computers with same account?
There is no limit to the number of computers that can have Creative Cloud Connection installed using the same account.
Is there a file size limit?
With Creative Cloud Connection preview, you can upload files up to 5 GB. If you attempt to upload anything larger, you can see some unexpected errors.
With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you can see some unexpected upload failures.
How do I quit the Creative Cloud application?
After you launch the app for the first time, you can quit it from the Main Menu or the Preferences dialog box. The application automatically launches the next time you log in. You can turn off this option in the preferences.
When files are moved in the local Creative Cloud Files folder do they still exist locally? Are they available when disconnected?
Yes. When you move files in the local Creative Cloud Files folder and Creative Cloud Connection app is running, they automatically sync with to the Creative Cloud. When you look at these files in the Finder or Explorer, you can see their status. Files currently syncing have blue arrows, and the files sync'd to the cloud have a green check mark.
If you don't have an Internet connection, syncing automatically pauses and resumes when the connection is restored. While you are disconnected, you have complete access to these files for editing. The menu and tray icons change status to let you know when you are disconnected/connected and if sync is active.
How does syncing with Creative Cloud Connection differ from syncing with touch apps?
The Creative Cloud Connection syncs files from your computer to Creative Cloud online storage. Syncing from within the touch apps, syncs projects created within the app to your Creative Cloud online storage.
What happens if I delete files from my Creative Cloud Files folder?
File deletions sync to the Creative Cloud and any other devices linked to the account. Files deleted from the Creative Cloud Files folder are first placed in the Archive files section of the Files page. The same is true of files deleted from the Files page. Your quota counts archived files as well, so it's necessary to permanently delete files to free up storage space. You can browse your archived files in the Files view of the CreativeCloud.com website to restore or unarchive or permanently delete files to free up storage.
How do I move files between the Adobe Touch apps and Creative Suite apps?
By storing your files on the Creative Cloud, you can access them from:
• Desktop computers, and Creative Suite apps
• Web browsers
• Adobe Touch Apps
To sync files to a touch app from your desktop, drag or save files to the Creative Cloud Files folder. In your Touch App, tap the import image icon and tap to select Creative Cloud, and your Creative Suite file you want to upload.
You can also sync files from the Adobe Touch Apps to your desktop using Adobe Creative Cloud. Any files you upload to the Creative Cloud from a touch app are on your desktop in your Creative Cloud Files folder. For more information on uploading files to Creative Cloud from Adobe Touch Apps, read Using Adobe Creative Cloud with Adobe Touch Apps.
What order do files sync in?
Can I sync between two Creative Cloud accounts?
Currently, there is no way to privately share folders or sync between two different accounts. Expanded sharing capabilities are an important part of the roadmap so stay tuned.
Can I change the default location of the Creative Cloud Files folder?
No. If you move or delete the folder while the app is running, you are prompted to quit the application so you can restore it manually. You can also have it automatically restored, which downloads all of your files from your account.
How do you sync Creative Cloud files to a Creative Cloud enabled Touch App?
There are two distinct workflows to consider. You sync Touch App projects to the cloud. And you also import CS files and images from your Creative Cloud account into Touch App Projects.
Touch App File Syncing — The latest iOS versions Adobe PS Touch, Proto, Ideas, and Collage support syncing. When syncing is turned on, the Touch App native app files are synced to the cloud on a per-app basis. For example, when you create a project in PS Touch it only syncs a .psdx file to the Creative Cloud. In addition, these files are synced to your Creative Cloud Files folder on your computer. With the Touch App plug-ins installed, open these .psdx files in Photoshop.
Importing files — The new Touch Apps provide a few different ways for you to import files you have in your Creative Cloud account. When you import, you can browse thumbnail renditions of the supported files in the Creative Cloud including .PSDs, JPGs, PNGs .AI, .INDD, and so on. When you import, the cloud creates a rendition and imports it into your project. These larger Adobe files are not synced to your iOS device.
When I save an edited file, does it upload only what I've changed? Or, do I have to wait to upload the entire file again?
When you change a file, the entire file syncs. Differential or block level sync is not currently supported.
Can you cancel sync of a file from a Touch App?
How can I check the progress of files queued for syncing?
Clicking the Creative Cloud Connection icon in the system tray (Windows) or menu bar icon (Mac) displays the current progress for any queued files. It also gives an estimated time remaining for the syncing process to complete. Items with a green check on their thumbnail in the Creative Cloud Files folder have finished syncing. New files or files that have been edited have an icon with blue arrows to indicate that they are currently pending a sync.