When you try to download a Creative Cloud application, you receive one of the following errors:
- Error -60
- Error 49
- Error 201
- Error 205
- Error 206
- Error 207
- Error 403
Alternately, when you try to download and apply an update, you receive one of the following errors:
Each of these errors indicates a failure to complete the download. If your error contains a specific error number, then see Error descriptions table below. If the error being received is not listed, then see the Troubleshoot Network Connectivity/Stability section of this document.
||Download the trial version of the software title which you are attempting to install. Error -60 downloading products | CCM, CS6
||Installer was unable to access a critical file/directory. Please try installing again. Error Code: 49
||Occurs when bits swapped on server when the download is paused and when server response is bad.
||When segment validation fails again and again, the file is assumed to be invalid.
||Occurs when network connection is unavailable or server is unreachable.
||Occurs when there is no response from the server (in case of timeout), HTTP intermittent errors, dead connections, and so on.
||See: Download error 403 launching Adobe Creative Cloud
||The download is corrupted. Press Cancel, wait a few minutes and try again. Unknown error
||The download is corrupted. Press Cancel, wait a few minutes and try again. There is a file size mismatch between size specified in manifest and actual file.
||The download is corrupted. Press Cancel, wait a few minutes and try again. File is not present on update server at specified location.
||The download is corrupted. Press Cancel, wait a few minutes and try again. Signature of the downloaded file is invalid.
||The download is corrupted. Press Cancel, wait a few minutes and try again.
If you are connected on self-managed or home network, then see the steps listed in Sign-in, activation, or connection errors | CC, CS6, CS5.5.
If you are on a managed network, or need information on how to configure your software/hardware firewall, then see the Firewall configuration section of this document.
If you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection.
- Use a wired connection instead of a wireless connection
- Use a different Ethernet cable and port
- Download using a different Internet service provider
If you are on a managed network, then see the Creative Cloud for enterprise - Network Endpoints file section of Creative Cloud for enterprise.
There have also been several occurrences reported where software or hardware firewall settings are causing download errors to occur. The most common error from this occurrence is Error 205. Other errors could result due to the configuration of the software/hardware firewall. For information on how to configure your firewall to accommodate Creative Cloud downloads and services, see the Creative Cloud for enterprise - Network Endpoints file section of Creative Cloud for enterprise.
If you are continuing to receive download failures, then the download logs contain additional information regarding the exact cause of the failure.
You can locate additional information regarding the failure of the downloads by reviewing your download logs. You can find the download logs in the following locations:
Mac OS: ~/Library/Logs/AdobeDownload/
201, 205, 206, 207, U43M1D200, U43M1D204, U43M1D205, U43M1D207, U43M1D214