Each of these errors indicates a failure to complete the download. Use the steps below to resolve most download errors. If your error contains a specific error number, then see the table in the additional information section for more details regarding each specific error.
If you do not receive the error download error, then use the steps listed within this document to determine the cause of the download error. You can also review the download logs to determine the exact nature of the error which you are experiencing.
If you are on a managed network, then see the Adobe Creative Cloud Service Access Documentation for IT section of Creative Suite Enterprise Deployment.
If you are connected on self-managed or home network, then see the steps listed in Sign-in, activation, or connection errors | CC, CS6, CS5.5.
Finally, if you have confirmed that you are not facing a configuration or software error, then you could be facing a quality-of-service issue when downloading large files. Try an alternate Internet connection.
- Use a wired connection instead of a wireless connection
- Use a different Ethernet cable and port
- Download using a different Internet service provider
You can locate additional information regarding the failure of the downloads by reviewing your download logs. You can find the download logs in the following locations:
- Mac OS: ~/Library/Logs/Adobe/AdobeDownloads/
- Windows: %temp%\AdobeDownloads\