Adobe
Sign in Privacy My Adobe

CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3

Adobe Community Help


Contact support

The Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Suite versions 3-6, and Creative Cloud. The tool can clean up install records for prerelease installations of Creative Suite products. The CS  Cleaner Tool does not interfere with existing installations of previous versions of Adobe Creative Suite products.

Before you start

  1. Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
  2. Uninstall the Adobe Creative Suite product.

Uninstall Adobe Creative Suite on Windows

  1. Open the Add or Remove Programs Control Panel (Windows XP) or the Programs And Features Control Panel (Windows Vista/Windows 7/Windows 8).

  2. Select the Adobe Creative Suite product and click Remove or Uninstall.
  3. Follow the onscreen instructions to complete the uninstall process.
  4. Restart your system and close all open applications.

Uninstall Adobe Creative Suite on Mac OS

  1. Navigate to /Applications/Utilities/Adobe Installers.
  2. Double-click the Adobe Creative Suite product uninstaller.
  3. Follow the onscreen instructions.
  4. Restart your system and close all applications.

Run the Adobe CS Cleaner Tool for Windows

  1. Download the Adobe CS Cleaner Tool for Windows.

  2. Unzip the AdobeCreativeSuiteCleanerTool.zip. 
  3. Double-click the AdobeCreativeSuiteCleanerTool to open it.
  4. Right-click AdobeCreativeSuiteCleanerTool.exe and choose Run As Administrator.

    Note: If the Run As Administrator command is not available, double-click AdobeCreativeSuiteCleanerTool.exe.
  5. Follow the prompts to complete the script:

    Note: You can use either lowercase or uppercase letters in the script.
  • Choose your language by typing e for English or j for Japanese.
  • Review the Adobe End-User License Agreement and type y to Accept or n to Decline. Declining exits the script.
  • Choose the version of Creative Suite you want to clean up.
  • Choose the product to remove by typing its number, and then press Enter.
  • To confirm you want to remove the product, type y and then press Enter. To return to the installed products list, type n and then press Enter.

    Note: If you choose to remove Clean All, all the products and installer-related files are removed for the specified version of Creative Suite.
  • When the script completes, press Enter to exit.

  • Restart your system.
    Important: There could still be an entry for the product in the Add Or Remove Programs Control Panel (Windows XP) or the Programs And Features Control Panel (Windows Vista/Windows 7/Windows 8). Double-click the entry and choose Yes to delete it.

Run the CS Cleaner Tool on Mac OS

  1. Download the Adobe CS Cleaner Tool for Mac OS.

  2. Double-click to mount the AdobeCreativeSuiteCleanerTool.dmg file as Adobe CS5 Cleaner Tool.
  3. Double-click Adobe Creative Suite Cleanup and follow the prompts to complete the script:

    Note: When prompted, enter your administrator password.
  • Review the Adobe End-User License Agreement and click Accept or Decline. Declining exits the cleanup tool.
  • From the pop-up menu, choose the version of Adobe Creative Suite that you want to remove. Then, choose the product from the table, or choose Clean All.
  • Click Cleanup.
  • When the script completes, click Quit to exit.
  • Restart your system.

Verify that the Adobe CS Cleaner Tool completed successfully

  1. Navigate to one of the following folders:



    Mac OS: /Users/[Username]/

    Windows XP: \Documents and Settings\[Username]\

    Windows Vista, Windows 7 or Windows 8: \Users\[Username]\

     

  2. Open the Adobe <Version Number> Installer Database removal application.log file (Mac OS) or the Adobe <Version Number> Installer Database removal script.log file (Windows) in a text editor. (For example, use WordPad on Windows or TextEdit on Mac OS).

  3. If there are any failed records, contact Adobe Customer Support.

When to contact Adobe Customer Support

If you still can't install your Creative Suite application after following these instructions, contact Adobe Customer Support. If you have a registered product, have your serial number ready. If you can't locate your serial number, see Find a serial number (tn_15290).

Keywords: CS6 Clean Script, Cleaner Tool, CS4 Clean Script, CS3 Clean Script, CS4Clean Script; CS3Clean Script; Adobe Clean Script; Adobe CleanScript; cpsid_82947

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy

Products

Download

Support & Learning

Buy

Company

Choose your region

Copyright © 2013 Adobe Systems Incorporated. All rights reserved.

Terms of Use | Privacy | Cookies

Reviewed by TRUSTe: site privacy statement