The Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Suite versions 3-6, and Creative Cloud. The tool can clean up install records for prerelease installations of Creative Suite products. The CS Cleaner Tool does not interfere with existing installations of previous versions of Adobe Creative Suite products.
Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.
Uninstall the Adobe Creative Suite product.
Open the Add or Remove Programs Control Panel (Windows XP) or the Programs And Features Control Panel (Windows Vista/Windows 7/Windows 8).
Select the Adobe Creative Suite product and click Remove or Uninstall.
Follow the onscreen instructions to complete the uninstall process.
Restart your system and close all open applications.
Navigate to /Applications/Utilities/Adobe Installers.
Double-click the Adobe Creative Suite product uninstaller.
Follow the onscreen instructions.
Restart your system and close all applications.
Unzip the AdobeCreativeSuiteCleanerTool.zip.
Double-click the AdobeCreativeSuiteCleanerTool to open it.
Right-click AdobeCreativeSuiteCleanerTool.exe and choose Run As Administrator.
Note: If the Run As Administrator command is not available, double-click AdobeCreativeSuiteCleanerTool.exe.
Follow the prompts to complete the script:
Note: You can use either lowercase or uppercase letters in the script.
- Choose your language by typing e for English or j for Japanese.
- Review the Adobe End-User License Agreement and type y to Accept or n to Decline. Declining exits the script.
- Choose the version of Creative Suite you want to clean up.
- Choose the product to remove by typing its number, and then press Enter.
- To confirm you want to remove the product, type y and then press Enter. To return to the installed products list, type n and then press Enter.
Note: If you choose to remove Clean All, all the products and installer-related files are removed for the specified version of Creative Suite.
- When the script completes, press Enter to exit.
Restart your system.
Important: There could still be an entry for the product in the Add Or Remove Programs Control Panel (Windows XP) or the Programs And Features Control Panel (Windows Vista/Windows 7/Windows 8). Double-click the entry and choose Yes to delete it.
Double-click to mount the AdobeCreativeSuiteCleanerTool.dmg file as Adobe CS5 Cleaner Tool.
Double-click Adobe Creative Suite Cleanup and follow the prompts to complete the script:
Note: When prompted, enter your administrator password.
- Review the Adobe End-User License Agreement and click Accept or Decline. Declining exits the cleanup tool.
- From the pop-up menu, choose the version of Adobe Creative Suite that you want to remove. Then, choose the product from the table, or choose Clean All.
- Click Cleanup.
- When the script completes, click Quit to exit.
Navigate to one of the following folders:
Mac OS: /Users/[Username]/
Windows XP: \Documents and Settings\[Username]\
Windows Vista, Windows 7 or Windows 8: \Users\[Username]\
Open the Adobe <Version Number> Installer Database removal application.log file (Mac OS) or the Adobe <Version Number> Installer Database removal script.log file (Windows) in a text editor. (For example, use WordPad on Windows or TextEdit on Mac OS).
If you still can't install your Creative Suite application after following these instructions, contact Adobe Customer Support. If you have a registered product, have your serial number ready. If you can't locate your serial number, see Find a serial number (tn_15290).
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