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If you experience one of these errors when downloading Creative Suite, Photoshop Elements, or Adobe Premiere Elements trial software from Adobe.com with the Adobe Download Assistant, follow the solution provided.
- Error communicating with Adobe.com (Error 100).
- Error communicating with Adobe.com (Error 107).
- Error communicating with Adobe.com (Error 110).
- Product already downloading (Error 105)
- There is already a product waiting to be added (Error 106).
- The downloaded product installation appears to be corrupted (Error 108).
- Error downloading this product (Error 109). Check your network connection or destination disk.
- Error extracting the installer (Error 101) - Windows only.
- Error extracting the installer (Error 102) - Mac only.
- Sorry, an error has occurred.
- Nothing happens when you click Download.
- For errors 100, 107, 109, and 110, see Solution 1.
- For errors 101 and 102, see Solution 2.
- For error 108, see Solution 3.
- For errors 105 and 106, see Solution 4.
- For the message, "Sorry, an error has occurred," see Solution 5.
- If nothing happens when you click Download, see Solution 6.
Important: Make sure that when choosing your download location, that you are choosing a destination other than your Program Files or Applications folder. By default, when initiating your download, the destination selected is your User folder. Choosing to download to your Program Files/Applications folder instead, can lead to various errors being experienced during the download process.
- If your network connection works normally and you still get an error message after a few attempts, delete the contents of the ADA Local Store folder (Windows) or the ADA Preferences and Cache (Mac OS):
- Windows XP: C:\Documents and Settings\[user]\Application Data\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
- Windows 7 and Vista: C:\Users\[login]\AppData\Roaming\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
- Mac OS: /[user name]/Library/Preferences/com.adobe.downloadassistant.AdobeDownloadAssistant and /[user name]/Library/Caches/com.adobe.downloadassistant.AdobeDownloadAssistant
Tip: On Mac OS Lion, press Option and click the Go menu to reveal the hidden user Library folder.
- Windows XP: C:\Documents and Settings\[user]\Application Data\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
The trial software is downloaded in compressed files that you extract so that the installer can run. Insufficient disk space on the destination drive can cause extraction errors.
If the issue is still unresolved, delete the contents of the ADA Local Store folder (Windows) or the ADA Preferences and Cache (Mac OS):
- Windows XP: C:\Documents and Settings\[user]\Application Data\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
- Windows 7 and Vista: C:\Users\[login]\AppData\Roaming\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
- Mac OS: /[user name]/Library/Preferences/com.adobe.downloadassistant.AdobeDownloadAssistant and /[user name]/Library/Caches/com.adobe.downloadassistant.AdobeDownloadAssistant
Tip: On Mac OS Lion, press Option and click the Go menu to reveal the hidden user Library folder.
- Windows XP: C:\Documents and Settings\[user]\Application Data\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
Note: You can also resolve errors by clicking the Reset Product Download button
if it appears in the ADA. The download either resumes from the point where the error occurred, or restarts from the beginning. If the error persists, try deleting the contents of the ADA Local Store folder (Windows) or the ADA Preferences and Cache (Mac OS). Then, restart the download from Adobe.com.- Windows XP: C:\Documents and Settings\[user]\Application Data\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
- Windows 7 and Vista: C:\Users\[login]\AppData\Roaming\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
- Mac OS: /[user name]/Library/Preferences/com.adobe.downloadassistant.AdobeDownloadAssistant and /[user name]/Library/Caches/com.adobe.downloadassistant.AdobeDownloadAssistant
Tip: On Mac OS Lion, press Option and click the Go menu to reveal the hidden user Library folder.
- Windows XP: C:\Documents and Settings\[user]\Application Data\com.adobe.downloadassistant.AdobeDownloadAssistant\Local Store
Error 106 occurs if you have previously initiated a download, and then started a second download of a different trial product before the first download finishes.
Error 105 occurs if you have started to download a product that is already downloading in the ADA queue.
The message, "Sorry, an error occurred," occurs when you use the Adobe Download Assistant in an account with insufficient administrative privileges. Create an account with administrator privileges or log in to an existing account with administrative privileges. Then, try the download again.
For assistance with administrative accounts, see Log in as a user with administrative access privileges (Mac OS), How do I log on as an administrator? (Windows 7), How to create and configure user accounts in Windows XP, or Change a user's account type (Windows Vista).
If nothing happens when you click Download and the Sign In dialog box doesn't appear, start the ADA and sign in again.
Despite the apparent drop in download speed, the percentage completion continues to progress at the same rate.
Adobe Download Assistant allows only two active product downloads at a time. Additional products in the download queue automatically pause. If you have more products in your download queue, you can pause some of them to allow others to progress.
Note: If you are evaluating more than two CS products, Adobe recommends that you download and evaluate a Creative Suite edition instead.
Adobe Download Assistant is sometimes unable to download a trial if you initiate the download using Internet Explorer 6. On Windows, Adobe Creative Suite minimum system requirements are Windows XP and SP3. If you experience an issue with the download and get an Error 108, click the Reset Product Download button in Adobe Download Assistant. Then, select No from the dialog box to restart the download from the beginning. Update to Internet Explorer 8 to avoid any possible corruption issues.
Under certain conditions, Adobe Download Assistant installs but does not immediately start downloading the trial product. If that happens, refresh the Adobe.com trial download page in your browser and then click the Download Now button again.
5. You receive the message, "Sorry, an error has occurred," when trying to install the Adobe Download Assistant on Mac OS.
When trying to install a new version of the Adobe Application Manager you can receive the error, "Sorry, an Error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
If you are having problems installing the Adobe Download Assistant, check to see if a previous version is already installed. You can locate the Adobe Download Assistant in the Applications folder. Once you have located the older version, then drag the Adobe Download Assistant to the trash can. Then, you can install the Adobe Download Assistant successfully.
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