Adobe
Products

Top destinations

  • Adobe Creative Cloud
  • Creative Suite
  • Adobe Marketing Cloud
  • Acrobat
  • Photoshop
  • SiteCatalyst
  • Students
  • Elements family

Adobe Creative Cloud

  • What is Adobe Creative Cloud?
  • Design
  • Web
  • Photography
  • Video
  • Students
  • Teams
  • Enterprise
  • Educational institutions

Design and photography

  • Photoshop
  • Illustrator
  • InDesign
  • Adobe Muse
  • Lightroom

Video

  • Adobe Premiere
  • After Effects

Web development and HTML5

  • Edge Tools & Services [opens in a new window]
  • Dreamweaver
  • Gaming [opens in a new window]

Adobe Marketing Cloud

  • What is Adobe Marketing Cloud?
  • Digital analytics
  • Social marketing
  • Web experience management
  • Testing and targeting
  • Media optimization

Analytics

  • SiteCatalyst
  • Adobe Discover
  • Insight

Social

  • Adobe Social

Experience Manager

  • CQ
  • Scene7

Target

  • Test&Target
  • Recommendations
  • Search&Promote

Media Optimizer

  • AdLens
  • AudienceManager
  • AudienceResearch

Document services

  • Acrobat
  • EchoSign [opens in a new window]
  • FormsCentral [opens in a new window]
  • SendNow [opens in a new window]
  • Acrobat.com [opens in a new window]

Publishing

  • Digital Publishing Suite

  • See all products
Business solutions

By business need

  • Digital analytics
  • Digital publishing
  • Document management
  • Media optimization
  • Social marketing
  • Testing and targeting
  • Video editing and serving
  • Web development [opens in a new window]
  • Web experience management
  • See all business needs

By industry

  • Broadcast
  • Education
  • Financial services
  • Government
  • Publishing
  • Retail
  • See all industries
Support & Learning

I need help

  • Products
  • Adobe Creative Cloud
  • Adobe Marketing Cloud
  • Forums [opens in a new window]

I want to learn

  • Training and tutorials
  • Certification [opens in a new window]
  • Adobe Developer Connection
  • Adobe Design Center
  • Adobe TV [opens in a new window]
  • Adobe Marketing Center
  • Adobe Labs [opens in a new window]
Download
  • Product trials
  • Adobe Flash Player
  • Adobe Reader
  • Adobe AIR
  • See all downloads
Company
  • Careers at Adobe
  • Investor Relations
  • Newsroom
  • Privacy
  • Corporate Social Responsibility
  • Customer Showcase
  • Contact us
  • More company info
Buy
  • For personal and professional use
  • For students, educators, and staff
  • For small and medium businesses
  • Volume Licensing
  • Special offers
  • Adobe Marketing Cloud sales [opens in a new window]
Search
 
Info Sign in
Why sign in? Sign in to manage your account and access trial downloads, product extensions, community areas, and more.
Welcome,
My Adobe
My orders
My information
My preferences
My products and services
Sign out
My cart
Privacy My Adobe
Adobe
Products Sections Buy   Search  
Solutions Company
Help Learning
Sign in Sign out Privacy My Adobe
Date Date
Qty:
Subtotal
Promotions
Estimated Shipping
VAT
Calculated at checkout
Total
Checkout
Digital Editions Help / 

Digital Editions requests authorization | Launch, activation reset | 1.x | Windows

Adobe Community Help


Products Affected

  • Digital Editions
 
By clicking Submit, you accept the Adobe Terms of Use.
 

Issue

When you launch Adobe Digital Editions 1.x on Windows, you are asked to authorize the product. Then, the error "E_ACT_TOO_MANY_ACTIVATIONS" occurs, indicating that all of the authorizations allowed for Adobe Digital Editions on that machine have been used.

In some cases, you don't receive the error, but run out of activations after switching machines or replacing hardware.

To the top

Solution

Use the following workaround to allow your machine to launch Adobe Digital Editions 1.x. If you received the error "E_ACT_TOO_MANY_ACTIVATIONS or Adobe Activation Request Error 2004," contact us to have the activation count reset.

If possible, generate a System info file before you contact us (see instructions below). Adobe uses this file to help find a common element that's causing this issue for all Adobe Digital Editions users.

Note: It is helpful to note (in your case submission) the brand of your machine, plus any spyware, malware, or security tools that are installed. For example, if you have any McAfee products installed, or spyware tools such as Lavasoft's Ad-aware.

Generate a Windows XP System info file:

  1. Choose Start menu > Programs > Accessories > System Tools > System Information.
  2. In the System Information menu, choose File > Save.
  3. Save the system information as a system information file. Windows exports an .NFO file.
  4. Put the .NFO file inside a .ZIP archive and attach it to the web case when you open the case.



    If you have trouble creating a ZIP archive, you can FTP the file to Adobe Support. See www.adobe.com/support/crm_portal/ssi/ftpinfo.html for more information.



    Note: The system information file can contain information that is not relevant to this issue and that you do not want to share with Adobe. If so, exclude that information from the file that you send.

Troubleshoot your machine

The root cause of this issue is something installed in your user profile that affects Adobe Digital Editions. While there is a temporary workaround, it is in your best interest to troubleshoot your machine to determine the cause and resolve the issue.

To troubleshoot, use the procedures in Disable startup items and services (Windows XP) (kb404984). Disable all startup items, and then restart and launch Adobe Digital Editions. If Adobe Digital Editions launches without requesting activation, then you know that one of the startup items is the root cause. You can then selectively disable startup items and retest to determine which startup item is the problem.

While troubleshooting, use a workaround to run Adobe Digital Editions to read ebook content. You can also use this workaround if you do not want to troubleshoot.

To temporarily work around this issue:

  1. Open a support case and have your authorization count reset if necessary.
  2. Select Start > Control Panel.
  3. Double-click User Accounts.
  4. Create a user account with Administrative privileges. For more information, see Microsoft KB article How to create and configure user accounts in Windows XP.
  5. Log out of your primary account.
  6. Log in to the new user account.
  7. Launch Internet Explorer. If you prefer to use another browser, such as Mozilla Firefox, it's sometimes necessary to reinstall that browser in the new user account.
  8. Install Adobe Digital Editions 1.x to the new account, from http://www.adobe.com/products/digitaleditions/.
  9. Launch and authorize Adobe Digital Editions using the same Adobe ID you used on the other account.
To the top

Still need help?

Keywords: E_ACT_TOO_MANY_ACTIVATIONS, Error 2004, Adobe Digital Editions; kb405200

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy

Products

  • Adobe Creative Cloud
  • Creative Suite
  • Adobe Marketing Cloud
  • Acrobat
  • Photoshop
  • Digital Publishing Suite
  • Elements family
  • SiteCatalyst
  • For education

Download

  • Product trials
  • Adobe Reader
  • Adobe Flash Player
  • Adobe AIR

Support & Learning

  • Product help
  • Forums

Buy

  • For personal and professional use
  • For students, educators, and staff
  • For small and medium businesses
  • Volume Licensing
  • Special offers

Company

  • News room
  • Partner programs
  • Corporate social responsibility
  • Career opportunities
  • Investor Relations
  • Events
  • Legal
  • Security
  • Contact Adobe
Choose your region United States (Change)
Choose your region Close

North America

Europe, Middle East and Africa

Asia Pacific

  • Canada - English
  • Canada - Français
  • Latinoamérica
  • México
  • United States

South America

  • Brasil
  • Africa - English
  • Österreich - Deutsch
  • Belgium - English
  • Belgique - Français
  • België - Nederlands
  • България
  • Hrvatska
  • Česká republika
  • Danmark
  • Eastern Europe - English
  • Eesti
  • Suomi
  • France
  • Deutschland
  • Magyarország
  • Ireland
  • Israel - English
  • ישראל - עברית
  • Italia
  • Latvija
  • Lietuva
  • Luxembourg - Deutsch
  • Luxembourg - English
  • Luxembourg - Français
  • الشرق الأوسط وشمال أفريقيا - اللغة العربية
  • Middle East and North Africa - English
  • Moyen-Orient et Afrique du Nord - Français
  • Nederland
  • Norge
  • Polska
  • Portugal
  • România
  • Россия
  • Srbija
  • Slovensko
  • Slovenija
  • España
  • Sverige
  • Schweiz - Deutsch
  • Suisse - Français
  • Svizzera - Italiano
  • Türkiye
  • Україна
  • United Kingdom
  • Australia
  • 中国
  • 中國香港特別行政區
  • Hong Kong S.A.R. of China
  • India - English
  • 日本
  • 한국
  • New Zealand
  • 台灣

Southeast Asia

  • Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam - English

Copyright © 2013 Adobe Systems Incorporated. All rights reserved.

Terms of Use | Privacy | Cookies

Ad Choices

Reviewed by TRUSTe: site privacy statement