- Ensure that you have the required hardware and software to run Photoshop Elements. Check the system requirements.
- Ensure that you have a DVD drive (not a CD drive) connected to your computer.
- Temporarily disable the anti-virus software. Disabling the anti-virus program speeds up the installation process.
- Locate the serial number. The serial number is on the back of the DVD case.
Note: If you have purchased the product from Best Buy, peel the sticker at the back of the box. Use the redemption code to generate your serial number online. If you do not have an Internet connection, contact customer support. For more information, see Find a serial number