Q: How can I fix problems installing on Mac OS X?
A: To install Shockwave player, sign in with administrator rights. An error can occur when you try to install the Shockwave Player without administrator privileges. A previous installer incorrectly resetting privileges to the root folder sometimes causes permissions issues. Read detailed information to resolve this issue in The Shockwave Player cannot be installed on Mac OS X.
Q: How do I fix problems with a Windows XP installation?
A: See Troubleshoot Shockwave Player Installation on Windows.
Q: How can I fix an error message stating a restart is needed?
A: To resolve this issue, follow the steps in Computer must be restarted error message after installing Shockwave.
Q: How to fix almost all Shockwave issues?
A: A version of Shockwave Player is preinstalled with some Internet browsers. Sometimes, damage to the Shockwave Player that's installed can prevent your upgrading to the latest Shockwave Player. You can resolve almost all difficulties encountered with the Adobe Shockwave Players by doing the following:
- Make sure that you have the latest version of your Internet browser. Download the latest versions of Microsoft Internet Explorer or Mozilla Firefox from their websites. If there is a more recent version, download its installer to your desktop. Don't run this installer yet.
- Use the Add/Remove programs feature in the Control Panel to remove Shockwave.
- If you downloaded the installer for a more recent version of your browser, launch that installer now and follow the instructions to install it.
- Reinstall the Shockwave Player.
Q: How can I improve the performance of Shockwave Player?
A: In most cases, a faster computer plays Shockwave content faster. A fast modem, ISDN, or T1 connection to the Internet enables Shockwave content to be downloaded more quickly. Run only your web browser while viewing Shockwave content. Increase the amount of cache allocated to your browser to 10 MB.
Q: How can I check if Shockwave Player is working?
A: Test your Shockwave Player here. The two movies show how to determine if you have Flash and Shockwave Players installed. The version numbers of both Players are displayed in the test movie. To find out what the current version of the Shockwave Player is, check the Shockwave download page.
Q: How can I get a version of Shockwave Player for my web browser?
Browsers that Adobe officially supports are listed in Shockwave System Requirements.Although support for functionality depends on the browser, you can successfully install Adobe Shockwave Player directly from Adobe's Shockwave Player Download Center. See your browser manufacturer's website for details or assistance.
Q: How to create Shockwave content?
A: Shockwave content is created with Adobe Director. See the Director product page for details about using Director to create rich multimedia applications and web content.
Q: I need help with Director. Where can I get it?
A: For support options, see the following sites:
Director Support Center: http://www.adobe.com/support/director
Adobe Support Programs: http://www.adobe.com/support/programs/
Adobe Online Forums: http://www.adobe.com/support/forums/