If you have problems installing Adobe Shockwave Player, work through the steps below. After each step, restart the computer to ensure that the changes take effect before moving on to the next step.
Be sure to remove previous versions before you install Shockwave Player. Use any of the following methods:
- Double-click the uninstaller.exe file in C:\Windows\system32\Adobe\Shockwave 11.
- Use the Add Or Remove Programs utility in the Windows Control Panel.
- (Shockwave 8 and 8.5) Use the uninstaller available from the Web Players page.
Note: Close all applications before you run the Shockwave Player uninstaller. Quit all running applications, including browsers and instant messaging clients. Check the Windows system tray to make sure that no applications that use Shockwave Player are in use.
Download the installer from the Download Center.
Make sure that the security level is not set to High or to a custom level that doesn't allow viewing of ActiveX controls. Typically, the default security level (medium) allows you to view Shockwave content. For a custom level, ensure that both Download Signed ActiveX Controls and Run ActiveX Controls And Plug-ins are set to Prompt.
If you don't have administrator access to Windows XP SP2 , Windows Vista or Windows 7, you can't install Shockwave Player successfully. Administrative privileges are required for the Windows system registry and for the C:\WINDOWS\system32\Adobe\Shockwave folder.
- If the issue still occurs, download an alternate Shockwave Player installer.
- Go to the test page to confirm that Shockwave Player installed successfully.
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