Use your Adobe ID (typically your email address) and password to sign in to your Adobe account.
You need an Adobe account to:
- Activate CS6 software.
- Download products, services, and apps from the Creative Cloud.
- Download trials.
- Register for events and register products.
- Use Adobe Connect, Adobe Revel, and other subscription-based products.
- View your order history and the status of your orders.
We'll keep it safe
Your Adobe ID and information associated with it, such as your personal data, are safe. Adobe doesn't sell or divulge your information.
- Go to the Sign In page.
- Click Don't Have An Adobe ID.
- Specify a valid email address (this will be your Adobe ID) and a password.
- Go to the Sign In page.
- Click Trouble Signing In.
- Enter your email address and click Reset Password.
- If you used that email address for your Adobe ID, you'll get email with instructions to reset your password.
- If an error occurs, try another email address.
- If you still need help, contact us.
- Go to the Sign In page.
- Click Trouble Signing In.
- Type your email address.
- Click Reset Password.
We'll send you an email message with a link to reset your password.
If you no longer have access to the email address you used for your Adobe ID, contact us for assistance.
Contact us if you have multiple Adobe IDs and passwords and want to consolidate them.
You need only one Adobe account. For example, if you used your Adobe ID and password to download a trial, you don't need another one to activate a product. It's best to have one Adobe ID and password so you don't have to remember which one you used for which purpose.
Go to your My Adobe page and make your changes.
- To get on a mailing list or be removed from it, click My Preferences.
- To change your password and other personal data, use the links under My Information.
Note: You can't change your country setting. If you have moved to a new country, or selected an incorrect country, you need to create an Adobe ID for the correct country.
Tips:
- Retype your Adobe ID and password, making sure that the Caps Lock and Num Lock keys are off.
- Allow cookies on your browser, and clear your browser's cookies and cache. See your browser documentation for instructions.
- If your network uses a proxy server to make clients anonymous, try disabling it before signing in. Or, type www.adobe.com directly into the address bar before you sign in.
- Try signing in on a different browser.
Either you have more than one Adobe ID, or you have mistyped your password. For assistance on resetting your password, contact us.
You can’t sign in while traveling in embargoed countries: Cuba, Iran, North Korea, Sudan, and Syria.
You already created an Adobe ID account that uses that email address as the Adobe ID. If you can’t remember the password, go to the Sign In page and click Trouble Signing In.
To add a product registration, use the online Product Registration form. If you have trouble registering a product, contact us.
It's also possible that you have multiple Adobe IDs. Contact us to merge your accounts.
Go to My Adobe page and click My Adobe ID under My Information. Specify your email account (that you no longer have access to) as Adobe ID and your Adobe ID password. After you sign in successfully, you can change your Adobe ID.
If you don't remember you Adobe ID password, contact us.
Go to the My Adobe page and click My Adobe ID under My Information. Specify your Adobe ID (that is not an email address) and Adobe ID password. After you sign in, you can change your Adobe ID to your email address.
If you don't remember your Adobe ID password, contact us.
If you have more than one Adobe ID, perhaps you are using the password for another Adobe ID. If you forgot your password, go to the Sign In page and click Trouble Signing In to reset it.
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