What's covered
The Adobe Download Assistant is a small, lightweight application. It improves download reliability with Adobe Creative Suite, Photoshop Elements, and Adobe Premiere Elements trial products. After the trial software is downloaded, Adobe Download Assistant automatically starts the product installation.
The following trial versions of software use Adobe Download Assistant:
- After Effects CS6
- Adobe Audition CS6
- Acrobat XI
- Dreamweaver CS6
- Fireworks CS6
- Flash Catalyst CS6
- Flash Professional CS6
- Illustrator CS6
- InCopy CS6
- InDesign CS6
- Photoshop CS6
- Photoshop Extended CS6
- Adobe Premiere Pro CS6
- Design Standard CS6
- Design Premium CS6
- Web Premium CS6
- Production Premium CS6
- Master Collection CS6
- Photoshop Elements 11
- Premiere Elements 11
Adobe Download Assistant runs on Mac OS, Windows XP, Windows Vista, and Windows 7. These operating systems are the same ones that the trial products use.
Note: Viewing the trial download pages on Adobe.com and downloading trial versions of Creative Suite and Elements software requires Adobe Flash Player version 10 or later. If you don't want to install Flash Player, you can access trial versions of Creative Suite and Elements software using the Google Chrome browser.
Simply download the trial software. The Adobe Download Assistant installs on your computer automatically when you initiate a trial product download. See How do I download a trial version of Creative Suite or Elements software?
- How do I download a trial version of Creative Suite or Elements software?
- How do I pause and resume interrupted downloads?
- I received an error message, Adobe Download Assistant didn't start, or I had a different problem.
- I'm having trouble signing in with Adobe Download Assistant.
- Where are my downloaded products?
- Go to the Downloads page and click the Try button for the Creative Suite or Elements product you want to download.
The Adobe Download Assistant downloads to your computer and then starts downloading your trial software.
Tip: If you're having a problem using the Adobe Download Assistant, see Troubleshoot Adobe Download Assistant.
Click the Pause/Resume button in Adobe Download Assistant window.
Note: The Pause/Resume button can also appear as a Reset Product Download button 
, which allows you to restart the download.
See Troubleshoot Adobe Download Assistant for assistance with errors or problems you encounter with Adobe Download Assistant.
It's necessary to sign in to Adobe.com using your Adobe ID before you can start your trial download in the Adobe Download Assistant. Click the Sign In button 
in the upper-right corner of the Adobe Download Assistant and enter your email address and password. If you forgot your password, click Trouble Signing In? and your password is emailed to you. For more assistance with your Adobe ID, see Adobe account, password, and login FAQ.
When you start the download, the Adobe Download Assistant prompts you to select a destination folder for the trial products. To locate products downloaded using the Adobe Download Assistant, navigate to the folder you selected when you started the download.
Note: Trial products that have only partially completed their download have the filename extension .adadownload. If you see such files, restart Adobe Download Assistant and resume/complete the download and installation. (See How do I pause and resume interrupted downloads?) If you remove products from the Adobe Download Assistant queue, any partially downloaded products are removed from your system.
By default, your trial product installer should start automatically when the download and extraction processes are complete. If the installation does not start automatically, navigate to the folder where you saved the downloaded trial software and start the installer. (See Where are my downloaded products?)
Extracting (or decompressing) the installation files is the first step when installing a download. This process can use many system resources and, depending on your system speed and available resources, can slow your computer. Some larger downloads can take several minutes to extract. To speed the extraction process, close all open programs or restart your computer before installing your download.
Note: Anti-virus software can sometimes slow the installation process. If you disable your anti-virus during installation, remember to re-enable it after your install your product.
If your download takes more than one hour to extract, contact us for assistance.
There are no serial numbers for trial products. If you decide to purchase the software you are evaluating, you can do so from the screen that launches each time you launch the trial software. After purchasing the software from the Adobe Store, you are provided with a serial number. Enter that number in the serial number field the next time you launch the trial. You do not have to uninstall the trial software.
Twitter™ and Facebook posts are not covered under the terms of Creative Commons.
