Note: These instructions are intended for version 4.1 of the server. For instructions on versions 5 and 6, see Configuring Connect Professional to listen on additional ports for Connect 6 & 5.x (2405470e). Or, for version 7, see Configure Adobe Connect 7.x to listen on additional ports (cpsid_52631).
By default, Adobe Connect Professional listens on port 1935. It's necessary to open ports 80 and 1935 for the Connect servers in the corporate firewall/proxy as well as the clients (Participants or Presenters).
Sometimes, the client's corporate firewall/proxy server blocks port 1935 for incoming and outgoing network traffic. It's necessary that the client opens port 1935 for incoming and outgoing network traffic to connect to an Adobe Connect Professional meeting. However, sometimes it's impossible for the client to open their corporate firewall/proxy server to accept network traffic on port 1935. Consequently, the responsibility falls on the individual who hosts the Adobe Connect Professional server to properly configure it and open additional ports besides 1935.
If you cannot access Adobe Connect on port 443 or 1935 after following these steps, you can also configure it to communicate on port 80.
The instructions below walk you through how to add another port for Adobe Connect Professional to listen on.
Note: Still use port 1935, even after adding ports 443 and 80.
To use Connect Presentation and Adobe Connect Professional on a single server that communicates on ports 1935, 443 and 80, use at least two network cards. (It's not a requirement, but with two network interface cards, it can separate the packets on two cards). Also make sure that you have two IP addresses. Assign these two IP addresses a DNS name; each IP address is bound to each network card. Optionally, you could assign two IP addresses to a single network interface card.
The steps below walk you through a sample Connect configuration by modifying the Connect configuration files. This example uses these two IP addresses 18.104.22.168 and22.214.171.124. They are assigned to presentation.janedoe.com and meeting.janedoe.com, respectively. The NetBios or Full Computer Name of the Connect server is called server-9. (Note: To find out the name of the localhost of the Connect server, type host name and press return in the command prompt. Do not use an underscore in the NetBios or Full Computer Name as it is not supported, a hyphen is acceptable. The ADMIN_HOST (in the custom.ini file) is set to presentation.janedoe.com. If you are using Network Address Translation (NAT), which means you use private IP addresses, then use the private IP addresses. Don't use the external IP addresses in the Connect configuration files. Adobe Connect Professional requires using the primary IP address. Therefore, it is necessary to set the IP address that is assigned to meeting.janedoe.com as the primary address in the Internet Protocol (TCP/IP) in the Local Area Connection.
Next, modify the Connect configuration files to incorporate the ports for Connect Presentation and Adobe Connect Professional.