Troubleshooting & help
I need help with Adobe Connect for mobile.
How can I resolve a connection problem?
Use the Connection Test utility to troubleshoot connection problems. Inside the meeting room, choose Help > Troubleshooting to run the test. For more information on connection problems, see Troubleshoot connectivity | Adobe Connect.
What are the training options available to users?
Why do I need to install the Adobe Connect Add-in before I can share my screen?
Why can't I open the Adobe Connect Add-in using Chrome?
How do I create my own Adobe Connect room?
Can I sign up for a free trial of Adobe Connect?
Can I download the Adobe Connect Add-in before a meeting starts?
Can I restrict who can join my Adobe Connect room?
Yes. You have several options for controlling who can join your meeting. From inside your Adobe Connect meeting room, choose Meeting > Manage Access and Entry, and then choose one of the options from the submenu. You can also manage meeting participants from Adobe Connect Central.
How do I set up Adobe Connect Central for my organization?
Audio & video
How do I record a meeting?
Can I use Adobe Connect for video conferencing?
How do I mute my microphone?
Why can't I play back a recording on my tablet?
Where can I get help with my Adobe Connect On-Premise deployment?
How can I customize or automate the Adobe Connect environment?
Can I use Connect as an LMS?
How do I set up an event or seminar?
How can I recover my password?
How can I change my credit card info?
You can update your credit card and other billing information from your Manage Subscription page. Go to the Adobe Connect online store, and then enter your order number and order password to access your account.
My trial expires soon. What happens to my meeting room?
How do I cancel my account?
In Adobe Connect Central, choose Administration > Service Plan > Change Service Plan > Cancel Your Plan. You can also cancel your subscription from the Adobe Connect online store. Simply enter your order number and order password to access your account. Get more information about managing your Adobe Connect account in the Adobe Connect FAQ.