Service stops intermittently

Adobe Connect 7.5 encounters errors after starting and then stops intermittently.

The following error appears in the ConnectProService.log file:

2010/09/30 14:43:47 | ERROR | wrapper | Shutdown failed: Timed out waiting for signal from JVM.

2010/09/30 14:43:47 | ERROR | wrapper | JVM did not exit on request, terminated

2010/09/30 14:43:47 | STATUS | wrapper | on_exit trigger matched. Restarting the JVM. (Exit code: 1)

2010/09/30 14:43:52 | STATUS | wrapper | Launching a JVM...

2010/09/30 14:44:00 | WARN | wrapper | JVM exited unexpectedly while stopping the application.

2010/09/30 14:44:00 | STATUS | wrapper | <-- Wrapper Stopped

Install the following patch available at the Microsoft website:

The issue can occur when the Microsoft security patch KB956572 is installed.

Service stops intermittently | Adobe Connect