Issue

Adobe Connect 7.5 encounters errors after starting and then stops intermittently.

The following error appears in the ConnectProService.log file:

2010/09/30 14:43:47 | ERROR  | wrapper  | Shutdown failed: Timed out waiting for signal from JVM.

2010/09/30 14:43:47 | ERROR  | wrapper  | JVM did not exit on request, terminated

2010/09/30 14:43:47 | STATUS | wrapper  | on_exit trigger matched.  Restarting the JVM.  (Exit code: 1)

2010/09/30 14:43:52 | STATUS | wrapper  | Launching a JVM...

2010/09/30 14:44:00 | WARN   | wrapper  | JVM exited unexpectedly while stopping the application.

2010/09/30 14:44:00 | STATUS | wrapper  | <-- Wrapper Stopped

Solution

Install the following patch available at the Microsoft website:

http://support.microsoft.com/kb/971812

Additional information

The issue can occur when the Microsoft security patch KB956572 is installed.



 

 

 

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