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- PDFMaker toolbar unavailable
- Solution 1: Enable the PDFMaker add-in in the Office application's Disabled Items list
- Solution 2: Modify the registry entry for the PDFMaker OfficeAddin key or the PDFMOutlook key
- Solution 3: Manually register the COM add-in file
- Solution 4: Verify that Acrobat PDFMaker Office COM Add-in is selected in the Office application's list of available add-ins
- Solution 5: Run Repair Acrobat Installation while no other applications are running
- Solution 6: Remove and reinstall Acrobat with Windows in a simplified mode
The Acrobat PDFMaker toolbar is unavailable in an Office 2010, 2013, or 2016 application after you install Acrobat DC or Acrobat 2017 on Windows.
Note:
If you have Acrobat 9, X, or XI, see PDFMaker issue in a Microsoft Office 2007/2010/2013 application | Acrobat XI or earlier.
A Microsoft Office application sometimes automatically disables add-ins as a fail-safe if the application closes unexpectedly. To determine if the PDFMaker add-in has been disabled, do the following:
Click here to see the steps to enable PDFMaker in Office 2010, 2013, or 2016 applications
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Look in the Disabled Items list for Acrobat PDFMaker Office COM Add-in.
- If Acrobat PDFMaker Office COM Add-in is in the list, then select it, click Enable, and click Close. Then close and reopen the Office application.
- If Acrobat PDFMaker Office COM Add-in is not in the list, then use Windows Explorer to look for PDFMOfficeAddin.dll in C:\Program Files\Adobe\Acrobat [DC, 2015, or 2017]\PDFMaker\Office. If the file is not present, then go to Solution 5 for instructions on how to repair your Acrobat installation.
Note: If you installed Acrobat to a location other than the default of C:\Program Files\Adobe, then modify the folder path above for your installation location.
Click here to see the steps for modifying the registry entry
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In the Registry Editor, go to the following location:
For Outlook: "\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook"
For Word: "\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin"
For Excel: "\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\PDFMaker.OfficeAddin"
For PowerPoint: "\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\PowerPoint\Addins\PDFMaker.OfficeAddin"
If the PDFMaker add-in is still not available in the Office application, do the following:
- Open Registry Editor and go to "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\<Word/Excel/PowerPoint/Outlook>\Resiliency".
- Create a new key "DoNotDisableAddinList", and then add a new DWORD "PDFMaker.OfficeAddin" and set its value to "1".
- Close the Registry Editor and restart the Office application.
Caution:
This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see the Windows documentation or contact Microsoft.
Click here to see the steps for manually registering the COM add-in file
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In Windows Explorer, locate PDFMOfficeAddin.dll and note its exact path, which can include spaces. Its default path is:
Acrobat DC: C:\Program Files (x86)\Adobe\Acrobat DC\PDFMaker\Office\PDFMOfficeAddin.dll
Acrobat DC Classic (2015): C:\Program Files (x86)\Adobe\Acrobat 2015\PDFMaker\Office\PDFMOfficeAddin.dll
Acrobat 2017: C:\Program Files (x86)\Adobe\Acrobat 2017\PDFMaker\Office\PDFMOfficeAddin.dll
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Do one of the following:
- On Windows 7: Choose Start > All Programs > Accessories. Right-click Command Prompt, choose Run As Administrator and authenticate.
- On Windows 8/10: Search for Command Prompt using the search button next to the Start button. Right-click the Command Prompt, choose Run As Administrator and then authenticate.
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In the Command Prompt window, type regsvr32 followed by a space and the path that you noted in Step 1. Enclose the path in quotation marks. For example, if PDFMOfficeAddin.dll is in its default location, then you would type the following command:
For Acrobat DC: regsvr32 "C:\Program Files\Adobe\Acrobat DC\PDFMaker\Office\PDFMOfficeAddin.dll"
For Acrobat DC Classic (2015): regsvr32 "C:\Program Files\Adobe\Acrobat 2015\PDFMaker\Office\PDFMOfficeAddin.dll"
For Acrobat 2017: regsvr32 "C:\Program Files\Adobe\Acrobat 2017\PDFMaker\Office\PDFMOfficeAddin.dll"
Solution 4: Verify that Acrobat PDFMaker Office COM Add-in is selected in the Office application's list of available add-ins
Click here to see the steps for Office 2010, 2013, or 2016 applications
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Look for Acrobat PDFMaker Office COM Add-in in the list.
- If Acrobat PDFMaker Office COM Add-in appears in the list but the
check box beside it is not selected, then click thecheck box . Click OK. Then close and reopen the Office application. (If you can't place acheck mark , and if you have already tried Solution 1, then select Acrobat PDFMaker Office COM Add-in. Click Remove, and proceed to the next paragraph.) - If Adobe PDFMaker COM Add-in is not in the list of available add-ins, then click Add and navigate to C:\Program Files\Adobe\Acrobat [DC, 2015, or 2017]\PDFMaker\Office. Select PDFMOfficeAddin.dll. Click OK. Then close and reopen the Office application.
Note: If you installed Acrobat to a location other than the default of C:\Program Files\Adobe, then modify the folder path above for your installation location.
- If Acrobat PDFMaker Office COM Add-in appears in the list but the
Device drivers and programs that start automatically when you start your computer can conflict with the Acrobat installer and cause problems. To prevent an installation conflict, reinstall Acrobat while Windows is in simplified mode. In simplified mode, nonessential programs and drivers are disabled.
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