Adobe Service Check

Instructions

STEPS TO BE FOLLOWED BEFORE STARTING THE CHECK

  • Step 1: Allow the URLs as mentioned in the Adobe Network Endpoint documentation. Learn more.
  • Step 2: Enable data access across domains in the Internet options. Learn more.
  • Step 3: Launch the browser with the recommended settings
    •     Google Chrome (Recommended
    • Internet Explorer

Learn more.

  • Step 4: Navigate to Service Status Check tab and start the Service accessibility check. Learn more.

STEP 1: WHITELIST THE URLS AS MENTIONED IN THE ADOBE NETWORK ENDPOINT DOCUMENTATION

Use the following documentation and allow the URLs as mentioned on the enterprise firewall: Adobe Creative Cloud Network Endpoints.

STEP 2 : ENABLE DATA ACCESS ACROSS DOMAINS IN THE INTERNET OPTIONS AND DISABLE PROMPTS

  1. To enable cross-origin access go to the Start menu.

  2. Navigate to Internet Options > Security, click on Custom Level button.

    Custom level

  3. Navigate to Miscellaneous > Access data sources across domains, and select Enable.

  4. Find the Miscellaneous -> Websites in less privileged zone can navigate into this zone setting and select Enable option for both:

    • Internet.

    • Local Intranet

Note:

The settings can be changed back to the previous ones once the check is complete.

STEP 3: Launch the browser with the recommended settings

1. Google Chrome (Recommended)

Windows:

Download the following file:

Download

Double click the downloaded file.

This closes all the running instances of chrome.

Navigate to next step.

OR

A few of the adobe URLs require strict MIME type check so the URL calls from the script would fail if the chrome is launched without supporting CORS.

Close all instances of chrome browser that are running. Close them from Task Manager as well.

Delete the folder Chrome dev Session in the location C:/Chrome dev session if it exists.

Open Run and type the command: chrome --user-data-dir="C:/Chrome dev session" --disable-web-security

Open http://help.adobe.com/en_US/enterprise/service-check/index.html in the pane opened.

macOS:

Open the terminal and type the following two commands (The first command would close all the running instances of Chrome):
killall -9 "Google Chrome"
rm -rf "/Users/<logged in MAC user>/Chrome dev Session"
open -a "Google Chrome" --args --user-data-dir="/Users/<logged in MAC user>/Chrome dev Session" --disable-web-security "http://help.adobe.com/en_US/enterprise/service-check/index.html"

Close the browser and clear the dev session folder once the check is complete to clear the security settings.
To clear the dev session folder on Windows delete the folder Chrome Dev Session in C:/ drive
To clear the dev session folder on MAC run the command rm -rf "/Users/<logged in MAC user>/Chrome dev Session"

2. Internet Explorer

The web application is supported on IE 11 though the recommended browser is chrome.

The application does not work with Microsoft Edge.

If the browser shows the prompt Internet explorer restricted this webpage from running scripts of ActiveX controls click the option to Allow blocked Content.

Press yes if you get the following prompt during the check:

Security alert

The option would get reset once the browser is relaunched again.

Step 4: Navigate to "Service Status Check" page and start the Service accessibility check

  1. Navigate to the Service Status Check page.

  2. Click on the button Press to start service accessibility check to start the URL accessibility check

Do not close or refresh the page untill the test completes.

The URLs that could not be accesses would be displayed on the same page.

 Adobe

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