Issue (Windows only)

If Lightroom Classic 8.2 is installed on a computer using Feature Restricted licensing, Lightroom does not launch and displays the following error message:

Product not licensed

Note:

This issue occurs on a fresh computer on which FRL packages are not previously installed.

Resolution

  1. Launch any other Creative Cloud app that is previously installed on the end-user computer using an FRL package. If required, deploy a new FRL package that includes any other Creative Cloud app.
  2. Launch Lightroom Classic 8.2.

Lightroom launches successfully.

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