Effective as of June 6, 2022
Adobe Commerce on Managed Services is a platform for delivering eCommerce capabilities, including out-of-the-box features, an ability to customize, and third-party integrations. Adobe Commerce on Managed Services is a technology service hosted on cloud infrastructure which also includes designated expert resources (Customer Success Engineer and Advanced Support Engineer) for enhanced incident escalation management, technical support, and advisory services.
|Products and Services
|Adobe Commerce on Managed Services
||Per Base Package
|Commerce Business Intelligence
|Additional Development Environment
||Per Each||Managed Services|
|Additional Instance Package||Package||Managed Services|
|Additional Staging Environment
||Per Each||Managed Services
|Additional Store Views||Per Pack of 15||Managed Services|
|Additional Annual vCPU Days Allowance - Production Environment (per 1,000 vCPU Days)
|Additional Annual vCPU Days Allowance - Staging Environment (per 1,000 vCPU Days)
||Per Year||Managed Services
|Additional Storage (per 50 gigabytes)||Per Year||Managed Services|
|CDN Transfer (per terabyte)
||Per Year||Managed Services|
1.Adobe Commerce on Managed Services
Licensing. Adobe Commerce on Managed Services is licensed per Base Package.
Adobe Commerce on Managed Services Base Package (“Base Package”) means the hosted Adobe Commerce product and includes the following standard features and Service Configuration items:
2. Adobe Commerce on Managed Services Upgrades
Commerce Business Intelligence – Commerce Business Intelligence is an On-demand Service business intelligence platform that includes data extraction, data warehousing, data analysis, and data visualization capabilities.
3. Adobe Commerce on Managed Services Add-ons
Additional Annual vCPU Day Allowance. Additional vCPU Days may only be added to a Base Package for either the Production Environment or Staging Environment.
Additional CDN Transfer. Additional CDN Transfer allotment may only be added to a Base Package.
Additional Development Environments. Additional Development Environments may only be added where a Base Package has been licensed and may not be used independently to perform any features or functions of Adobe Commerce on Managed Services.
Additional Instance Package. The Additional Instance Package may only be added where a Base Package has been licensed and may not be used independently to perform any features or functions of Adobe Commerce on Managed Services.
Additional Staging Environments. Additional Staging Environments may only be added where a Base Package has been licensed and may not be used independently to perform any features or functions of Adobe Commerce on Managed Services.
Additional Store Views. Additional Store Views are licensed per Pack of 15 additional Store Views and may only be added to a Base Package.
Additional Storage. Additional Storage may only be added to a Base Package.
Advanced Reporting means an On-demand Service included as part of the Managed Services that includes access to a suite of dynamic reports based on product, order, and consumer data.
Advanced Support Engineer means a resource who is part of a team that serves as the 24x7 global incident management response for Adobe Commerce on Managed Services.
Average Order Value or AOV means the quotient of (a) the GMV for any given Contract Year; and (b) the number of Transactions during the same Contract Year.
Bundled On-demand Services means the following, as detailed in the description of the applicable Base Package:
Bundled On-demand Services and Commerce Business Intelligence operate in multi-tenant environments outside of the Managed Services environment. As a result, such On-demand Services are not provided under the Minimum Uptime Percentage of the associated Managed Services and are not subject to any other Managed Services infrastructure-related backup, storage, encryption, data retention, or support obligations set forth in the Agreement.
Commerce Business Intelligence means the On-demand Service business intelligence platform that can be purchased as an upgrade to the Base Package that includes data extraction, data warehousing, data analysis, and data visualization capabilities. The Commerce Business Intelligence may have access to personally identifiable information or “PII” including things like names and emails of End Users.
Contract Year means the 12 months from the License Term Start Date or each subsequent 12 months thereafter.
Customer Success Engineer means a resource who provides support through the onboarding process lifecycle, including managing provisioning and platform setup, providing advisory services on architectural principles for integrations and Customer Customizations, supporting the Adobe Commerce on Managed Services upgrade process, and supporting event management.
Gross Merchandise Value or GMV means the total value of all Transactions processed through any Customer Sites during any given Contract Year, excluding (a) any shipping, handling, and customs costs charged to End Users; (b) any taxes Customer collects from End Users as part of any Transaction; and (c) any financing charges and interest for installments charged to End Users.
Order Limit means the total number of all Transactions processed through any Customer Sites during any given Contract Year.
Pricing Level means the GMV and AOV tiers, Order Limit, or other pricing tier.
Production Environment means any environment that is (i) used to generate and/or process online revenue; or (ii) is exposed to the public internet for use by End Users.
Staging Environment means any environment that is set-up as a replica of a Production Environment for use to test code, builds, and updates to ensure quality under a production-like environment before application deployment in a Production Environment. Staging Environments cannot be used as a Production Environment, used to handle live Transactions or traffic, or be exposed to the public internet for use by End Users.
Storage means the total combined storage available, at any one time, for all active data in each Base Package, if any. Storage may include object storage and solid-state drive storage as necessary for the efficient operation of the Managed Services at a ratio specified solely by Managed Services standard operating procedure.
Transaction means any order placed by an End User through the Products and Services, by whatever means, that is accepted and/or processed by the Products and Services, (a) even if such order is later subject to a refund, return, chargeback or any other reversal, voluntary or involuntary and (b) regardless of whether Customer receives any payment for such order.
vCPU Day means one vCPU used for one calendar day.