Get instructions on entering a sign-in code in addition to your Adobe ID password while signing in to your account.

To strengthen the security of your account, you can set up two-step verification (also known as two-factor authentication or 2FA) as explained in Setup two-step verification. Once you set up two-step verification, a verification code is required in addition to your Adobe password. You can choose to receive this code on your email address or mobile phone. Alternatively, you can also use an authenticator app, such as Adobe Authenticator or Google Authenticator, to generate a verification code.

Enter verification code

Your email is the default method of verification unless other preferred method is selected.

If you have chosen another method and want to receive a verification code on your email address, follow these steps:

  1. In the two-step verification screen, click Use another method to receive the code

    Use another method to receive the code
  2. In the next screen, select the arrow next to the option Email code to [your email address].

    The sign-in code is sent to the email address associated with your email account. 

    Select a way to receive the verification code
  3. Check your email, and enter the sign-in code in the two-step verification window. Then, click Verify Code.

    Enter code and click Verify code

    You are signed in to your Adobe ID account if the verification is successful. 

After logging in with your Adobe ID password, you are prompted to enter a sign-in code sent to your mobile phone number. 

Check your mobile phone, and enter the sign-in code in the two-step verification window. Then, click Verify Code

Two-Step Verification screen

You are signed in to your Adobe ID account if the verification is successful. 

Use an authenticator app

You are prompted to approve the sign-in through a notification. 

Adobe Authenticator notification

To approve the sign-in, tap Approve

Alternatively, you can enter the verification code generated by Adobe Authenticator in the sign-in prompt. 

  1. After you sign in using your Adobe ID and password, you are prompted to enter the sign-in code from your authenticator app.

    To view the code, launch your authenticator app.

    Sign-in code from authenticator app
    Sign-in code from authenticator app
  2. Enter the code for your Adobe ID account. Then, click Verify Code.

  3. Once you are authenticated, you are redirected to your account settings page.

Use two-step verification for older products

Some older products do not support code-based two-step verification. That is, you can't use a verification code sent to your mobile phone or email address. To use two-step verification for these products, you must use an authenticator app such as Adobe Authenticator or Google authenticator. For more information on authenticator apps, see Authenticate via Time-based One-Time Password algorithm (TOTP).

Once you have set up two-step verification, sign in as follows:

  • In the Email address field, enter your Adobe ID.
  • In the Password field, enter your password, followed by a colon (:) and the code from the authenticator app. For example, if your password is abcdef and the code generated by the authenticator app is 667788, enter abcdef:667788 in the Password field, as shown in the image below.
Example user name and password: Two-step verification for older products
Example user name and password: Two-step verification for older products

Troubleshoot issues with two-step verification

  • If you did not get the code, wait for some time as it can take a few minutes for the code to be delivered.
  • If you chose to get the code through email, check your spam or bulk folders for a message from account-noreply@adobe.com.

If you still do not receive the code, select Use another method to receive the code to generate the code again.

Use another method to receive the code

In the screen in which you enter the code, select Don’t ask me again. You are not prompted again to enter a code on the device.

Even if you haven't activated two-step verification, you could be prompted to authenticate your account through a code sent to your email address or phone number. This authentication happens after sign-in attempts that do not conform to patterns of your normal usage, and helps keep your account secure.

To confirm that the sign-in is being done by you, and not someone else, enter the code sent to your email address or phone number.

A CAPTCHA (for Completely Automated Public Turing test to tell Computers and Humans Apart) verifies that the sign-in is from a human and not from an automated computer program (bot). A CAPTCHA displays a challenge that humans can solve but computer programs cannot. For example, you could be shown several images and asked to select the images that have a vehicle in them. The CAPTCHA is displayed before you can sign in to your account.

The CAPTCHA on the sign-in and the sign-up pages uses the re-CAPTCHA service from Google. 

Note:

To view the browser requirements for reCAPTCHA and to troubleshoot any issues, see this article on the Google website. 

It could have been a suspicious log-in attempt. To keep your account secure, reset your password.

If you cannot access your authenticator app (for example, you do not have access to the device on which you downloaded the app, or the app was uninstalled from the device), follow these steps:

  1. Sign in with a code sent to your mobile phone or email, as explained in Can I sign in with a code sent to my mobile phone or email even if I have set up TOTP?

  2. In the navigation toolbar on the top, click Profile.

  3. In the left pane, click Password and security.

    Click Password and security
  4. In the Two-Step Verification section, click Manage

    Manage two-step verification
  5. In the next screen, remove the Authenticator app by disabling the toggle button next to the Authenticator app option.

    Deactivate authenticator app
  6. On the confirmation pop-up message, click Yes, Deactivate.

    Confirm deactivation of Authenticator app

    You have successfully uninstalled the authenticator app from your account. To reinstall the app, follow the steps explained in Authenticate via Time-based One-Time Password algorithm (TOTP).

Yes, you can. Follow these steps:

  1. In the authentication screen, click Enter Code.

    Enter code
  2. In the next screen, click Use another method to receive the code.

    Choose another way to sign in
    Use another method to receive the code
  3. Then choose the option Text code to or Email code to.

    Text or email code
    Enter sign-in code
  4. Enter the code you from your email or text message in the next screen to verify it.

    You are successfully signed in to your account.

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