Troubleshoot licensing issues | Creative Cloud 2019 or later
Common licensing errors
If you encounter one of these common errors with Creative Cloud 2019 or later apps, read on for details and solutions.
If your machine is unable to connect to Adobe's activation servers, follow the below steps, in the order presented, to troubleshoot the issue.
Activation connects an app or service to a valid user license. For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.
Here are solutions to some common activation problems.