This TechNote suggests some general troubleshooting techniques for issues or unexpected behavior with Macromedia Dreamweaver MX, Dreamweaver MX 2004 and Dreamweaver 8 running on Apple Macintosh OS X. Answers to common questions and additional information are at the end of the TechNote.
Note: This TechNote includes information specific to Dreamweaver. Users should use this TechNote in conjunction with General Macintosh troubleshooting (TechNote tn_3500), which describes basic troubleshooting steps appropriate for all Macromedia products on Macintosh OS X.
The information is divided into three main sections:
Troubleshooting problems with Dreamweaver is generally easier when complete information and conditions to reproduce the issue are available. Information to help narrow down the problem can be found by answering the questions below.
Verify that your system meets the minimum requirements. Running below or without the advertised minimum requirements may cause the software to malfunction.
Note: Unix File System (UFS) is not a supported File system format to use with Dreamweaver on Macintosh OS X 10.x. Use Macintosh OS Extended (Journaled) HFS formatting in your hard disks.
Some developers report that aberrant behavior is corrected, and application performance improved, when Background Maintenance Tasks have been run. It is recommended these tasks be run on a regular basis. Please refer to the Apple Support Article ID 107388 for more information.
After confirming system requirements are met, and information is collected about applications running at the same time as Dreamweaver, isolation of the problem can begin.
Close all other applications and verify that the problem persists when Dreamweaver is the only application running. A list of running applications can be viewed in the Force Quit Applications window by pressing Option-Apple-Escape. For advanced users the ProcessViewer utility (found in /Applications/Utilities) provides some information about currently running applications.
Additional information can be found by running the Unix top utility in the terminal window, which shows the name of the application. For additional information about processes and daemons please see the articles, Mac OS X Server: Processes and Mac OS X: What are all those processes?.
Because the preferences file for Dreamweaver is generally updated more frequently than other Dreamweaver files, the chances of that file becoming corrupt is greater. To test the Dreamweaver preference file, move or rename the file while Dreamweaver is not running, restart Dreamweaver and try reproducing the issue. Dreamweaver will create a new preferences file that should eliminate issues associated with a corrupt file.
Note: Dreamweaver site definitions are stored in the preferences file, so use the export/import functionality built into the Sites dialog box before performing this test. The Dreamweaver Preference file is located in the HD:Users:[username]:Library:Preferences folder, named as follows:
Several customers have reported issues when opening new files on a second monitor. The new window appears as a small rectangle about five to ten pixels down the side of the second display screen. The workaround is to move the title bar to the first display screen and resize the window by dragging the bottom right corner.
There are several utilities that examine and repair disk corruption. Knowledge Base document, Mac OS X: About Using Disk Utility and fsck for File System Maintenance describes the use of these utilities. In addition, there are third-party utilities to fix certain types of disk corruption.
Note: This is a useful step for Dreamweaver MX users, but Dreamweaver 8 and Dreamweaver MX 2004 do not run under classic mode. Dreamweaver 8 and MX 2004 require Macintosh OS X.
Another useful piece of information is whether or not the problem can be reproduced in Macintosh OS 9.x. Please note, this is not the same as running in classic mode. To run the applications in Macintosh OS 9.x you will need to restart the computer. The Apple Knowledge Base document, How to Switch Between Mac OS 9 and Mac OS X, describes switching between Macintosh OS 9.x and Macintosh OS X.
If the problem cannot be reproduced in Macintosh OS 9.x, further investigation should determine if the problem is with the Dreamweaver MX installation by using a new account with admin privileges to see if the problem is reproduced.
Please refer to Uninstalling Studio 8 applications on Macintosh OS X (TechNote 8f101099) for instructions on Dreamweaver uninstallation. Before uninstalling, make sure to back up important sites and customized settings; see Backing up and restoring Dreamweaver settings (TechNote tn_18736) for details.
Mac OS X error when launching Fireworks (TechNote tn_16404) describes how to disable fonts. To add or remove Classic Fonts from the Font folder, please see Apple knowledge base document, How to Add or Remove Classic Fonts. Another font resource is the knowledge base document, Font Locations and Their Purposes.
Below you will find additional troubleshooting TechNotes and links to more resources:
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