Uninstall the current driver (Version 17.4.4).
Windows | Crash while adjusting images
Last updated on May 16, 2021 02:00:45 PM GMT | Also Applies to Adobe Camera Raw
Application crashes when you develop images in the Develop module in Lightroom or Camera Raw plug-in in Photoshop.
- Lightroom crashes when switching to Develop module.
- Photoshop and Bridge crash when opening raw files through Camera Raw plug-in.
The problem occurs after an AMD driver update (Version 17.4.4 - released 4/23/2017) in Windows.
Workaround 1: Disable Use Graphics Processor.
- Lightroom - Select Preferences > Performance and deselect Use Graphics Processor.
- Camera Raw - Adobe Camera Raw automatically disables Use Graphics Processor if it encounters a crash due to a graphics card/driver issue.
Workaround 2: Rollback your AMD driver to a prior version (v368.81). See Rolling back a device driver for instructions.
Note: The 'Rollback Driver' button may be greyed out if you performed a 'Clean Installation' during your last Graphics driver update. If you did a Clean Installation:
Our engineering team is working with AMD to correct this problem.