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Fix a failed or missed payment

If your payment for an Adobe product or service failed or was missed, you can easily reinitiate it in a few steps.

How long do I have to fix a payment?

Your subscription may be suspended if your payment isn’t received within 30 days after the payment due date. While your account is suspended, you won’t have access to your products and services. Adobe may make multiple attempts to charge your payment method(s) for the payment amount owed.

How to retry your payment or update your payment info

If your card details or billing info has changed, you can update that information. Adobe will try your payment with the new information.

  1. Select Edit billing and payment.

    Select the Edit billing and payment option
    Edit your billing and payment information.

    Note:

    Can't find the Edit billing and payment option? Ensure you're signed in with your correct Adobe account email address.

  2. In the pop-up screen, select one of the following:

    • Add new: Lets you pay with a new card.
    • Edit: Updates your card details or reinitiates payment with the same card.
    • Retry (if available): Reinitiates your payment with your existing card. In this case, you can skip step 4.
    Add or edit your payment method
    Add a new payment method or edit the information for the current one.

  3. Do one of the following:

    Add new card details

    To add a new card, update the necessary details. Then select Save.

    Update payment info
    Update your new card

    Edit your card details to reinitiate your payment

    To retry payment with the same card, delete your card number and retype it. Then select Save.

    Update payment info
    Delete and retype the card number

    Once you've updated your payment details, retry your payment and verify that your payment went through.

    Note:

    If you're using a corporate card, make sure to use the cardholder's name and billing address. Verify the correct information by contacting the cardholder or your accounting department.

Video: How to retry your payment or update your payment info

How to verify that your payment went through

It can take up to 24 hours for your payment to post to your account.

  1. Under Orders and invoices, select View invoices to see the order number for the membership plan.

    Orders and invoices screen to view invoices
    View invoices for your purchased plans.

  2. Check if your payment went through.

    View, download, or email your invoice
    View, download, or email the invoices to your email address.

    A. View B. Download C. Email 

How to avoid future payment issues

You can avoid future payment issues and ensure a smooth transaction process using the following best practices:

  • Ensure that your payment method has enough funds to complete your purchase.
  • Keep your payment details up to date to prevent any issues due to expired or invalid information.
  • Verify that your payment method is registered in the same country as your Adobe account.

 Adobe

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