Issue

  • The retail versions of Photoshop Elements 15 and 15.1 crash on launch.
  • The Mac Application Store version of Photoshop Elements 15 crashes on launch, or when you switch to Guided mode in the Editor workspace.

Solution

  1. Click the following link to download the CrashFixUtility script.

    Download

  2. Double-click the downloaded file to extract its content.

  3. Double-click CrashFixUtility.

    Note:

    If you see an error message stating "CrashFixUtility can't be opened because it is from an unidentified developer", go to System Preferences > Security and Privacy and click Open Anyway. Then, click Open in the Security dialog box.

  4. Close the terminal window when the process is complete.

  5. Launch Photoshop Elements 15.

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