You can view various types of information about an event from the Adobe Connect Central application. Administrators, event hosts, and a user with permissions to manage an Event library folder can view event information.
You can view a list of content that is uploaded to Adobe Connect Server. An administrator, an event host, or a user with permissions to manage a specific Event library folder can view the content list.
The Event Dashboard provides a graphical representation of statistical data related to your events. To view the Dashboard, click the Event Dashboard link under the tab bar, at the top of the Event window.
The data reflects the events in your My Events folder. The data appears in one-bar graph showing the most active events over the last six months (determined by the number of sessions). You can click any individual event in the graph to view more detailed information about the event.
Event Managers can track the status of emails sent for an Event against all email triggers. The option is available in the Email Options tab under an event.
When an event is not yet published or when a published event is canceled.
Opted out of email invitations
Users can opt out of receiving event invitations. This status against a user indicates this scenario.
If for some reason an email cannot be sent, for example, in case of an erroneous email address.
To improve event discovery, Adobe Connect automatically generates a master Event Catalog listing all the events published to the catalog. The Events Catalog can be embedded in any website using the embed code from the settings. It is also possible to create multiple folder-level event catalogs for folders in the Event Management tab. The Event Catalog provides a list view and a date view for event listing.
An Event Catalog lists all the upcoming events for an Adobe Connect account on a single page. You can also edit the list of events and change the order of events in the catalog. Events can be filtered based on tags and featured events can be highlighted in a carousel.
You can view a list of events that appear as a catalog on your organization’s website when you publish the events. You can also edit the list and change the order of events in the list.
Do one of the following:
Click View to view the Event Catalog.
Click Edit to edit the Event Catalog.
If you applied the Featured Events tag to an event when you created the event, it appears in the Featured Events section. A carousel in the Featured Events section displays the large banner of each featured event.
To highlight a specific category of events, you can share the URL of the Event Catalog pre-filtered using a particular tag. You can construct this URL using the ID of the tag.
You can now share this constructed URL. By visiting this URL, the readers can view only the events of the specific category.
note: Only the Event Administrators can apply the Featured Events tag to an event.
The Event Administrators can customize the layout and branding of the Event Catalog. To customize the Event Catalog:
In Adobe Connect Central, click the Event Management tab.
Choose Event Catalog, and then click Edit.
Edit the template in the design view.
Event Administrators manage Adobe Connect events for their entire organization. Event Administrators manage permissions for individual users and groups, set permissions for Event Managers, and create additional Event Administrators and Event Managers. They are also responsible for managing group memberships for users, event tags, email aliases, analytics administration, the Event Catalog, and shared templates. Event Administrators can highlight any event as a featured event.
Event Administrators can add or remove members from the Event Managers group. They can use Editing Group Membership option to assign the Event Manager role to a group or a person
To add or remove members from groups:
Adobe Connect Central provides event reports using a web application. If you have an Adobe SiteCatalyst account, you can also access event data in your Adobe SiteCatalyst account.
To enable analytics:
If necessary, Account Administrators can enable opt out for the Account. The option to ‘Enable opt out for participants’ is available when creating an event For more details, see Configure Engagement Tracking.
If this option is enabled, Adobe Connect excludes engagement index and private chat message count when reporting event meeting information to event hosts.
After you enable analytics, reporting database is synchronized periodically. It may take up to a day for you to view event reports.
Tags enable users to filter events on your organization’s website or other websites where you publish the event. If you apply the Featured Events tag to an event, it appears in the Featured Events section of the Event Catalog.
To add tags to an event:
Adobe Connect Central lets you configure email aliases to which event registrants can send email queries. In addition, you can send responses from the alias.
To add an event alias:
You can add an email alias to the list. You can also delete an existing email alias from the list or modify the alias.
Event Administrators can create campaign IDs that can be used across the organization. Use of consistent campaign IDs add uniformity and ease of use to campaign tracking. To know more about Campaign mapping and ID management, see Manage Campaign IDs.
Event creators can access the event report provided out of the box and also the custom reports titled user information report. Event Administrators can create New Export Template and define the data that appears in an exported CSV file.
Event Administrators have considerable flexibility in designing pages, catalog, and emails for an event. Before they create an event, a template to address the requirements is required. Adobe Connect supports shared and private templates. An Event Manager can create only private templates and an Event Administrator can create only shared templates. Event Administrators can create shared templates to address the various requirements of your organization. Also, only Event Administrators can edit such templates. Typically, shared templates are created to ensure consistency and branding for all your organization’s communications.
Adobe Connect sends tracking data to Adobe SiteCatalyst for reporting purposes. Adobe Connect uses Adobe SiteCatalyst reporting tools to provide event reports based on this data. The reports display event statistics from different perspectives.
You can access event reports using the Adobe web application. If you have an Adobe SiteCatalyst account, you can access event data in your account in addition to the reports using the Adobe web application.
An event host, administrator, or a user with permissions to manage a specific event library folder configures event reports.
Enable opt out to provide an option to the participants to opt out from providing non-explicitly submitted information to hosts. When participants choose to opt out, Adobe Connect excludes engagement index and private chat message count when reporting meeting information to hosts. Adobe Connect continues to report generic event-related information.
Opt out option, if provided by hosts, is available for participants of Adobe Connect meetings, virtual classrooms, seminars, and events. However, if a meeting, a virtual classrooms, or a seminar room is associated with an Event, the opt out settings of the Event take precedence.
If the opt out option is enabled, Adobe Connect indicates so in each report tab. Only Account Administrators can enable opt out. To know more about enabling the opt out functionality, see Enabling analytics. Also, see Configure Engagement Tracking for more details.
Provides information such as, event name, brief description of the event, start time, and end time.
Aggregate User Data
Aggregate registration data for event participants. The report includes the following information:
User Information Report
Select the required format of the report from the pop-up menu and click Download Report Data to download a CSV file. The report provides comprehensive information about the event, while respecting the filtering and sorting applied on the online reports.
The default report, Adobe_Standard, contains the information that is displayed in the online report. The file includes aggregate information that is tracked from the start of registration until the end of the event. The file includes information on whether a particular registered or invited participant attended the event. For attendees, the file contains information such login name, campaign IDs, answers to registration questions, and answers to questions during the event. The file also includes information on qualified leads based on the criteria set in Set Qualified Lead section.
For more information on customizing these CSV reports, see Configuring the format of the User Information Report.
User activity data from the time a user views the event page until the user completes attending the event. This report identifies qualified leads based on the criteria set in the Set Lead Criteria section under the Registration tab. A qualified lead may be a potential customer based on pertinent information the user provides while registering or during the event.
Set Qualified Lead
Lets you specify the criteria to identify Qualified leads. For example, time spent by attendees in the event, answers to registration questions, and answers to poll questions.
User Information Report
Click Download Report Data to download a CSV file that provides comprehensive information about the event. The file includes aggregate information that is tracked from the start of registration until the end of the event. The file includes information on whether a particular registered or invited participant attended the event. For attendees, the file contains information such login name, campaign IDs, and answers to questions provided by them during the event. In addition, the file contains information on the requirements to be analyzed by the host. The file also includes information on qualified leads based on the criteria set in Set Qualified Lead section.
You can gauge the success of different campaign promotions for your event with the Campaign Report. It lists the aggregate information of the various campaigns (for example, social media and email campaigns) that you conducted to publicize an event. It details the number of participants who visited the information and registration pages along with a count of the participants who registered and logged in to the events for all the campaign IDs. The report also shows the number of people who logged in to the event and the number of qualified leads, for each campaign tracking ID you used. To enable this report, select Enable Campaign Tracking while creating or editing an event.
The Registration Questions Report shows the count of responses to an event’s registration questions. This report can be helpful in determining dropout rates on specific questions.
The Engagement Report uses information directly from the Engagement Meter for an event, showing how the engagement and attendance levels varied during that event. As you move the pointer over the report, you can see the specific numbers at any given time during a meeting.
Chat and Q&A Usage
The bar charts in this report provide a quick and easy way to see the total number of chat messages and Q&A for a given event. For example, it shows the total chat messages, the number of public messages, and the number of private messages exchanged.
This report also displays data such as total questions asked during the event and number of questions answered. Use this data to calculate the number of unanswered questions. This report does not include the count for the users who choose to opt out of analytics tracking.
File Download Activity
If a file is made available for download during an event, the count of participant downloads is indicated in this report. For each resource downloaded, displays the number of people who downloaded the resource. Also displays the number of attendees for the event.
Similar to the Chat and Q&A Usage reports above, this report provides an at-a-glance view of poll activity, namely the number of respondents to each poll question and poll attendance.
Attendee Status Usage
Pie chart that displays information on status changes that occurred during the event. For each status, displays the number people who changed their status to the particular status during the event.
Adobe Connect and Adobe SiteCatalyst captures and processes host, participant, and event data, to generate the various reports and provide detailed analytics. Adobe Connect also displays individual engagement level in the Attendees pod, in the meeting.
Following is the list of the various participant and event details stored.
The following activities of an individual are captured:
Event registration answers
Campaign ID with which registration form was accesses
The following activities in a meeting are captured, without capturing the participant identity:
Meeting per minute Engagement
Meeting per minute Attendance
Meeting total Chat count
Meeting Attendee status change count
The following event registration activities are captured:
Individual Registration page answers
Campaign ID used with the registration form
The following data in a course or a curriculum is captured:
Interactions answered in courses (question data)
Overall tracking data like, Score, Status, Time, Location, and Quiz data
Number of attempts
Time spent consuming the content
Date and time when a course is undertaken
Curriculum ID, if a course is launched from a curriculum