Missing pressure sensitivity and tilt buttons in the Animate tools panel

Issue description

While working on touch devices like Wacom and Surface Pro, pressure sensitivity and tilt buttons are missing from tools panel in Animate CC.

Prerequisites

  • Wacom device or any tablet that supports pressure/tilt sensitivity, is connected.
  • Latest Wacom drivers are installed on the computer and the computer has been restarted once. For Surface Pro, Wintab drivers need to be installed.
  • Pressure sensitivity and tilt buttons are available only with the Brush and Paint brush tools in Animate CC.
  • Ensure you select the brush tool and expand the tools panel to reveal all the tools or sub-options that may be hidden in default view. The pressure sensitivity and tilt buttons appear at the bottom of the tools panel. 
  • Buttons are visible only after first use of the Wacom stylus within Animate. They are not visible when you draw using a mouse. 

Troubleshooting tips

Wacom device

Install latest Wacom drivers

Go to the link below and download latest drivers for your operating system.

Wacom Drivers

After installing drivers, reboot your computer and check if buttons are available.

If you are unable to view the buttons yet, perform the other steps mentioned below. 

Install latest version of Animate CC

To install the latest version of Animate CC, launch your Creative Cloud desktop application and follow steps in the link below:

Check for updates

If you already have the latest version of Animate CC or if the buttons are still missing even after the software update, then try to perform next steps.

Uninstall and reinstall Wacom drivers

  1. Follow the steps in the Windows or MAC link below that explain how to uninstall Wacom drivers.
  2. Go to the link below and download latest drivers for your operating system.
  3. Reboot the computer and check if the buttons appear in the tools panel. 

Surface Pro device

Animate is a WinTab based app and requires WinTab drivers to detect and work with Pen Pressure & Tilt. Download and install WinTab drivers for your device from the links below, followed by a system reboot. 

Surface Pro 3

Surface Pro 4

 

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