Account and membership help

Download & install

Download your app for the first time or on a new computer.

Download & install

Cancel your trial or plan

Learn how to cancel your free trial or plan.

Cancel your trial or plan

Change plan

Learn how to easily change your plan or add storage.

Change plan

  Access exclusive discounts with your Creative Cloud membership

Choose from a variety of members-only deals and offers from exclusive brands, including HP and Dropbox, to help streamline your creative workflow.

Account


Plans and membership

You can change plans on the Plans & Products page of your account. Sign in to your account to get started. For instructions, see Change your Creative Cloud plan.

Learn how to cancel your membership or subscription:

Learn how to convert your trial software to a paid membership or subscription:

Find out if you qualify for a student or teacher discount for Adobe products.

Your submission process depends on your region:

After you graduate from school, you can take advantage of the education discount for one more year.

Learn how to renew your student discount.

No longer eligible for a student discount? Learn how to change your Creative Cloud plan.

Learn how to redeem your product using your product code.

Trial length can vary depending on the product and your region. A trial period begins as soon as you download the software. Learn more about using Adobe trial software

A trial period begins as soon as you download the software. Learn more about using Adobe trial software

Does your Creative Cloud app display a message that it is a trial version (or that your trial expired)? Learn how to stop Creative Cloud apps from opening in trial mode


Profile, ID, and password

Access your Adobe ID account online, and sign in with your Adobe ID (your email address) and password.

If you have a Creative Cloud account, you can also access your account via the Creative Cloud desktop app.

Your Adobe ID is the email address you used when you first subscribed or purchased an Adobe app or service. If your primary email address isn't working, try a different email account. Learn how to reset your Adobe ID

If you forgot your password or get the error “Adobe ID and password don’t match,” you can reset your password with your Adobe ID (usually your email) or your phone number. Learn how to reset your password.

You can change your password using your Adobe ID or phone number. Learn how to change your password.

Always use the same Adobe ID (email address) when you purchase a new membership, plan, product, subscription, or service from Adobe.

If you think you have multiple Adobe IDs associated with different email addresses, or are unclear which email address is associated with your membership or purchased product, contact us.

You can delete only an individual account. You can’t delete an enterprise or federated account. When you delete your account, you lose access to Adobe products and services including any files in the cloud. Deleting your account is permanent and data loss is irretrievable.

Learn how to Delete your Adobe account.

Update your Adobe account with your new email address. Learn how to create or update your Adobe ID.

Learn how to use your phone number for account recovery.

If you've moved to a different country since you purchased your Adobe subscription or product, contact us to update your address.

Learn how to change the billing address associated with your Adobe account.

To change your account profile, sign in to your account, and switch to the Account and security tab. Learn how to update your profile details.