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Last updated on
27 July 2021
Issue
Unable to log in to Adobe Captivate Prime.
Error
When trying to log in to Adobe Captivate Prime, the error message, shown below, displays:
Reason
When a user logs in through SSO, it creates a session cookie that gets stored in the browser. It also enables the user to log in to other applications. Most SSOs are configured to log out after 24 hours. The user has to authenticate again for a new session.
In certain instances, a user is unable to access the system because of stale SSO cookies. These cookies are forwarded to Adobe Captivate Prime for authentication. The session does not end if a user does not close the browser for a long time or has not logged out.
Adobe Captivate Prime rejects these stale cookies resulting in an error.
Resolution
If a stale cookie gets rejected by Adobe Captivate Prime, try the below options:
There are other reasons as to why this error occurs, but the one above is a common scenario.
Reference Links:
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online