Unable to register as an External User

Last updated on 14 September 2021

Issue

External learners are unable to register to a profile.

Email id is already registered. Please use a different email.

View Email id registration error

There are scenarios where a user is unable to register to an External Profile. The user receives the above error while signing up.

This issue occurs under one of the below scenarios:

Scenario 1: The user is already registered to another External Profile.

Log in as an Administrator.
Under Manage, click Users > External.
Open the Profile which the user is already a part of by clicking the Seats Used

View already registered user
Select the User, click Actions > Change Profile.

Select user

This opens a window to select a new profile as below.

Select a new profile
Once selected, click Change.

Scenario 2: The user is present as an Internal Learner.

Log in as an Administrator.
Under Manage, click Users > Internal.
Click to open a Learner profile and click the Edit icon.

View Learner profile
Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com
Click Save to retain the changes made.

Scenario 3: The user is in a deleted state.

Log in as an Administrator.
Under Manage, click Users > User Cleanup.
Select the Learner and click the Edit icon.

View edit profile
Change the email address of the Learner or add _old to the existing email address. This will free up the email address.

For example, If the email address of the Learner is abc@adobe.com, change it to abc_old@adobe.com

Adobe

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Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX
The Creativity Conference

Oct 14–16 Miami Beach and online

Adobe MAX

The Creativity Conference

Oct 14–16 Miami Beach and online