Troubleshooting & help


How do I plan my deployment?

If you're planning an Acrobat DC deployment, it is best to take some time and consider how to deploy and manage applications, storage, and services.

How do I set up user identities?

Adobe uses an underlying identity management system to authenticate and authorize users. You need to plan and then set up user identity based on your enterprise requirements.

How do I manage users and products?

User Management enables you to create, search, update, and remove user accounts. These user accounts entitle the end users in your organization to Adobe products and services.

Your organization purchases Adobe enterprise plans offering access to various Adobe products and services that may include Document Cloud products. Get details on how to fine-tune the usage of these plans and services.

How do I deploy apps and updates?

You can decide what apps and services get deployed for your users by the packages that you create. These packages can then be deployed to the user's computers in your organization. You can even perform silent and custom deployment where no inputs are required from your users during installation.

Common issues

Why does assigning a subscription not automatically associate it to a currently logged in user?

Logging out and back in typically resolves these issues. Get more tips on resolving Adobe ID or Enterprise ID subscription assignments.

When I accept a major Document Cloud update, why does my licensing revert to trial?

In environments where Document Cloud has been deployed with a serialized package, a licensing error can occur which results in applications appearing as trials. Reserializing the affected workstation usually resolves this issue.

Why am I prompted for a serial number or Adobe ID?

There are few reasons why this might happen:

  • You may have installed the wrong version of Acrobat DC.
  • There could be incorrect or missing information in your Acrobat DC subscription account. 
  • Your computer may be unable to reach Adobe's activation servers.

Learn how to troubleshoot these issues and get Acrobat DC running again.

Why don't admins have privileges to manage Adobe Sign?

To administer Adobe Sign for your organization, a user must have Adobe Sign administrator privileges. The user must also be included in the product plan configuration user group. To manage functional behavior of Adobe Sign services, enable additional administrators using the Admin Console.