C:\Program Files\Adobe
Last updated on
6 March 2023
Issue
On rare occasions, you may face any of the following issues:
- Illustrator stops responding
- Illustrator seems to intermittently slow down
- An error message is displayed about the Preferences folder being read-only
Solution: Manually set the Preferences folder attributes to read-write
Follow the instructions given below to give read and write permissions to Adobe folders.
Windows
Perform this procedure, once each for the following folders:
|
|
|
C:\ProgramData\Adobe |
|
C:\Users\<user>\AppData\Roaming\Adobe |
|
C:\Users\<user>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings |
-
Open the File Explorer window. Click the View tab, and then select Hidden items.
-
Navigate to the folder using the paths given above.
-
In File Explorer, right-click the folder and choose Properties.
-
Click the Security tab, and then click Edit to set permissions.
-
In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny checkbox.
-
Click OK twice.
-
Launch Adobe Illustrator.
macOS
Perform this procedure, once each for the following folders:
|
/Users/<user>/Library/Preferences/ |
|
/Users/<user>/Library/Application Support/Adobe/ |
-
Open Finder, and navigate to the path given above.
-
Control-click the folder and choose Get Info.
-
If the item is locked, click the lock icon (
) to enter an administrator’s name and password. -
In the Sharing & Permissions section, from the Name column, select your name (or a user profile).
-
From the Privilege column, choose Read & Write.
-
In any subsequent prompt, choose to apply the permission to all subfolders as well.
-
Click the lock icon (
) to save your preferences. -
Launch Illustrator.
Note:
In folder paths or names listed in the procedures, replace the parts between angular brackets '<>' with the details required.
- Replace <user> with your account name.
- Replace <version> with the version of Illustrator you are using.
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online
Adobe MAX
The Creativity Conference
Oct 14–16 Miami Beach and online