Didn't receive expected email from Adobe
Use this article to learn how to troubleshoot when you have not received subscription-related emails.
Adobe sends mails under various circumstances; some of them include:
- You request that Adobe email your membership password to you.
- You make a purchase on the Adobe Store or another Adobe e-commerce system.
- You create a case in the Adobe Customer Care Portal.
- You convert a PDF using Create Adobe PDF Online.
- A hosted service on Adobe.com requires you to verify your email address.
- Auto-renewal reminders.*
*Mails sent 30 days before the expiry of your subscription or when a new invoice is raised for your subscription payments.
Use the following troubleshooting tips to resolve issues related to non-receipt of email from Adobe.
Check bulk or junk email folders
Search your junk or bulk email folders for the email from Adobe. Your mail administrator or mail program could have automatically set up these folders for you, and filters can sweep emails into these folders without you knowing it.
Watch out for the following email addresses from Adobe:
For more information on bulk and junk email folders, check with your mail administrator or your email program's Help files.
Turn off spam blockers
Adobe's email system does not work with some anti-spam software, such as those that use autoresponse or challenge methods to block unwanted email. Temporarily disable the software and wait for the email to arrive.
If your organization has a spam appliance or application, ensure that it is configured to allow email from Adobe and Amazon Web Services.
On many email servers, if you marked an email from Adobe as spam, all future Adobe emails automatically direct to your spam folder.
Add the Adobe.com email domain to your address book
When the Adobe.com domain is in your address book, you can receive email messages from Adobe.
Check your email security settings
Sometimes, a High security setting for your email blocks email messages from Adobe. Adjust your setting to Medium or Medium-High.
Check with your email administrator
If you have not received the email from Adobe, check with your mail administrator about your server's available disk space; it could be full. It's also possible that your email administrator should add Adobe's mail server to your company's allowlist, using the following IP addresses and subnets:
Try a different email address
Select Change to modify the email address in the Profile page. For more information on how to modify your email address, see Try a different email address.
Verify your email address
To verify that Adobe has your correct email address, follow these steps:
In the Account information and access section, confirm that your email address is correct. If not, edit it.
You can provide an alternate email address for password recovery in the Secondary email field.