Troubleshooting & help

Download & install

How do I download and install Animate?

You can download Animate from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.

Why won't Animate install?

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Can I download a trial copy of Animate?

Yes! You can download trial versions of any Creative Cloud app, including Animate, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.

How do I retrieve my Adobe ID or password?

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

Can I install Animate on another computer?

You can install Animate and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

How can I change my password?

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.

How can I change my credit card info?

How do I upgrade or change my membership?

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

My trial expires soon. How do I convert it?

Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.

How do I cancel and what happens to my files?

If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.


Can I create Virtual Reality animations using Animate? How?

Yes. You can use 2D skill set in Animate and export panorama or 360 virtual reality animations. Learn how to author and publish virtual reality content using Animate.

How can I animate a 2D character?

How do I use layer depth for my animation?

You can use advanced layers feature in Animate to create layer depth for your timeline layers. You can modify the depth of a layer and tween it.

Learn how to use layer depth feature in Animate. 

How can I create parallax effect using camera?

Layer depth, along with camera enhancements enable animators to create more engaging content. You can create parallax effect for your animate projects by introducing camera on layers with depth.  

Learn how to create a parallax effect using camera

How do I create actions without writing code?

When creating animations for HTML5 canvas, you can add code using actions code wizard without having to write any code.

Learn how to use the actions code wizard in Animate. 

How do I use HTML5 Canvas?

The HTML5 Canvas document type provides native support for creating rich and interactive HTML5 content. This means that you can use the traditional Animate timeline, workspace, and tools to create content, but produce HTML5 output.

Learn how to use Animate's HTML5 Canvas feature.

How do I create a motion tween animation?

You can create a motion tween animation three ways. Learn about each method and choose the one that is best for you.

New to motion tween animation? Learn how to get started with motion tweens.

Common tasks

How do I create lip syncing automatically?

You can match mouth poses to sound inflections automatically with Adobe Sensei powered Animate. Learn how to create Auto Lip-Sync in Animate

How do I use asset sculpting in Animate for vector and raster content?

You can deform complex vector shapes and raster shape using asset warp tool. Create frame-by-frame animation on complex shapes or bitmap images. Learn how to use asset sculpting for vector and raster content. 

What is ActionScript and how do I use it in Animate?

The ActionScript scripting language lets you add complex interactivity, playback control, and data display to your application. Learn how to integrate ActionScript into your Animate workflow with this overview.

How do I export a GIF from Animate?

You can export a GIF file by updating your settings on the GIF tab in the Publish Settings dialog box.

How do I insert a keyframe into my timeline?

Choose Insert > Timeline > Keyframe. Get full instructions on inserting new or blank keyframes.

Common issues

Why is my SWF file degraded after importing it into Animate?

Animate can import the SWF file format. However, some data types within the SWF can't be reimported because it's a rendered file. Learn more about importing SWF files in this article.

How do I install MXP and ZXP extensions?

You can install extensions as add-ons, through the Manage Extensions utility, or using the command line. Learn how to install extensions and find troubleshooting tips in case you run into any issues.