Launch Acrobat Distiller.
Последна актуализация на
16.10.2024 г.
This document provides troubleshooting steps for Acrobat crashes on launch.
Acrobat can close on launch if it's not activated or licensed for usage. Some other reasons for Acrobat crashes include compatibility or insufficient permissions.
To identify the root cause and resolve the issue, try the workarounds below in the order they appear.
Troubleshoot Acrobat crashing due to an activation issue
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If prompted, sign in with your Adobe credentials and then relaunch Acrobat.
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If Acrobat Distiller displays any of the errors: "Unable to reach Adobe Servers," "Can't verify subscription status," or "Something went wrong," it indicates an activation issue. To resolve this, see fix activation issues.
Troubleshoot Acrobat crash
Verify if Acrobat runs in compatibility mode (Windows® only)
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Right-click Acrobat and select Properties.
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Select the Compatibility tab.
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Deselect the option Run this program in compatibility mode.
Temporarily disable anti-Virus or firewall
Temporarily turn off your system's firewall or anti-virus and try launching Acrobat. If it works, add Acrobat as an exclusion in your antivirus software. Check your antivirus or firewall documentation for guidance on temporarily disabling the antivirus software.
Launch Acrobat as administrator (Windows® only)
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Right-click Acrobat and select Run as administrator.
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Select Yes in the user control prompt and enter admin credentials if prompted.
Repair Acrobat (Windows only)
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Go to Control Panel > All Programs.
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Select Acrobat in the list of programs and then choose Repair.
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When the repair process is complete, restart your computer.
Uninstall and reinstall Acrobat
On Windows®
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Uninstall Acrobat and the Creative Cloud desktop app using the cleaner tool.
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Remove Adobe folders from the following locations:
- C:\Program Files, C:\Program Files\Common Files
- C:\Program Files (x86), C:\Program Files (x86)\Common Files
- C:\ProgramData, C:\Users\username\AppData\Roaming
- C:\Users\username\AppData\Locallow, C:\Users\username\AppData\Local
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Restart your machine.
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Reinstall Acrobat from Download Adobe Acrobat Pro or Standard.
On macOS
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Uninstall Acrobat and the Creative Cloud desktop app using the cleaner tool.
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Delete all Adobe folders from the following locations:
- /Library/Application Support
- ~/Library/Application Support
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Delete all Adobe preferences from the following locations:
- /Library/Preferences
- ~/Library/Preferences
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Restart your machine.
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Reinstall Acrobat from Download Adobe Acrobat Pro or Standard.
Launch Acrobat in a new user account
Try logging in to another user profile on the same machine. If Acrobat works well in that profile, the issue may be related to your user profile. For further assistance, contact your OS support.
Collect logs and share with Adobe Customer Care
If none of the steps mentioned above resolves the issue, see the steps to collect crash logs and contact Adobe Customer Care.
