Applies to: Administrators
As an administrator, you can provide users in your organization another attempt to migrate their assets to their business profile if some users selected to keep assets in their personal profile previously.
Note:
For users who have multiple business plans, assets are left in their personal profile since Adobe cannot distinguish which assets belong to which business profile. Users will need to move their assets manually to the applicable business profile.
For users who have a personal plan in addition to a plan provided by a business associated with the same email address, Adobe creates separate profiles for each of their plans with dedicated storage. When the new profile experience is ready, on sign-in, Adobe presents the users with profiles identified under their account. The users can choose to move the content from their Adobe Cloud storage to one of these profiles.
At this point, if the users mistakenly select the personal profile, they can do either of the following to move the content to the business profile later:
After you reinitiate the asset migration workflow, the users can move their content automatically to the business profile.
Applies to: Administrators |
As an administrator, to reinitiate the automated asset migration workflow, you must remove the users from the Admin Console and then, add them back.
Users may receive several email updates as part of this process.
To remove the users, do the following:
In the Admin Console, navigate to Users > Directory Users.
From the list of directories, select the Business ID directory.
From the list of users that displays, select users by clicking the check boxes next to their names.
Removing a user will remove all assets in the user's business profile. Ensure that you reclaim the assets or have the user back up assets offline before you begin this process.
Click Remove Users > Remove Users.
If there is any content in the user's profile, the Action required before removing users screen appears. From the list of options, choose one of the following, and then click Next:
Learn more about reclaiming assets.
If you're removing users using bulk operations, the default option of Transfer content later is automatically followed. The assets of the deleted users are available in the Inactive Users tab under Storage > Individual User Folders.
In the confirmation screen, click Remove Users.
To add the users, do the following:
Click Add User to add the users back.
To add users in bulk, see add multiple users.
Applies to: Users |
If your admin has removed and invited you back to the organization, it reinitiates the asset migration workflow for you. Ensure that you save your work, sign out, and exit all the Adobe applications. Also, you will receive several emails when you are removed from the Adobe Admin Console organization and then added back.
Look out for an email that has "Get Started" in the subject line and then do the following:
Your account will be updated in a few minutes with the content in your business profile. You will receive an email notification once the content is moved. Sign in with your business profile to start working on your content.
Learn more about managing your profiles.
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