If you have purchased an Acrobat subscription using your Adobe ID and unable to activate Acrobat, follow these steps to activate your copy of Acrobat from trial to subscription:
Ensure that the system date of your device is correct, and the Adobe ID used for sign-in has a valid Acrobat DC subscription. For more solutions, see Application prompts repeatedly for Adobe Sign-in.
To resolve the error, do the following:
- If you have a serial number, ensure that you have activated the serial number on the device using the APTEE tool and the "prov.xml" file.
- If you have a Named User (Subscription) License, launch Acrobat and sign in with your Adobe ID to activate your subscription.
You are trying to activate Acrobat on more than two machines. Sign out from this machine and
For more information, see Deactivation issues.
|SERIAL_NUMBER_SIGN_IN||Restart Acrobat and sign in with your Adobe ID when prompted after launch to activate Acrobat.|
|TRIAL_BONUS_WF||Uninstall and reinstall Acrobat with the new serial number.|
|EAMES_REACTIVATION||You have been signed out from the Adobe server. Relaunch Acrobat and sign in with your Adobe ID.|
|EAMES_EXPIRED||Your entitlement has been canceled. Check with your IT administrator.|