Known issues in Character Animator

This document provides information on the list of known issues in Character Animator.

List of known issues in Character Animator 22.3 (April 2022)

Issue: In Character Animator 22.3 when rendering video with alpha or as a PNG sequence, the output has premultiplied color but is labeled as having straight color. This leads to darkened transparent areas and edges.
Workaround: Import the footage into After Effects or Premiere Pro re-interpreting the imported alpha as premultiplied, or use Character Animator (Beta) 22.4 where the problem has already been fixed.

List of known issues in Character Animator 22.1.1 (December 2021)

Issue: Replay triggers (such as the “E” trigger for the Watts style) in the Play section stop working after clicking Randomize.
Workaround: Click Refresh or switch to a different style and then back to the previous style.

Issue: Selections in the Customize section might not match the previewed puppet if Randomize is selected multiple times and Customize selections are changed. However, the generated puppet doess match its preview.

Issue: The selections in the Play section are reset when changing selections other than colors in the Customize section.

List of known issues in Character Animator 4.4 (July 2021)

Issue: SVG files saved using the SVG Tiny 1.1 profile appear as color bars (missing footage) or blank when imported, when using the Apple silicon version of Character Animator.

Workaround: Save the SVG file using a different SVG Profile, or launch Character Animator using the Open using Rosetta option.

List of known issues in Character Animator 3.4 (October 2020)

Issue: A Character Animator scene imported into a Premiere Pro 14.6 project via Dynamic Link and then opened in the Program panel appears with a red tint. The sequence exported from Premiere Pro also has this red tint. Character Animator does not need to be open for this issue to occur.

Workaround: Either switch to the software renderer (in Project Settings, set the Renderer to Mercury Playback Engine Software Only) or use the latest version of Premiere Pro (14.7 or later). If you are using Premiere Pro (Beta), make sure you also install Character Animator (Beta).

If you only need to export a movie of your Character Animator scene, you can export it directly to Adobe Media Encoder or import the scene from the Character Animator project (.chproj) file instead.

Issue: On macOS Big Sur (11.0), the Character Animator scene does not appear when using the AJA T-TAP video device (in the Live Output preferences).

Workaround: Contact AJA Video Systems for additional information on macOS Big Sur compatibility.

List of known issues in Character Animator 3.1 (January 2020)

Issue: If Adobe Media Encoder Version 14.0.1 or After Effects 17.0.2 is launched first and then a Character Animator project (.chproj) file's scene is selected for import into Adobe Media Encoder, After Effects, or Premiere Pro, an Entry Point Not Found error message referencing dvascripting.dll can appear a few times.

Workaround: This message is harmless, and you can just click OK to dismiss the error. To avoid getting this error message, launch Character Animator first.

List of known issues in Character Animator 3.0 (November 2019)

Issue: Crash when clicking OK in the Preferences dialog box if you were previously viewing an open scene in one workspace then switched to a workspace without the Scene panel just before you opened the Preferences dialog box. No project data or changes to application preferences are lost.

Workaround: Make sure you're in a workspace that contains the Scene panel before opening the Preferences dialog box. Alternatively, upgrade to Character Animator version 3.1.

Issue:  "Error opening Illustrator file. (64)" error message appears -- if the file was saved from Illustrator 2020 (Version 24.0) in the Illustrator 2020 format (Version is set to Illustrator 2020 in the Illustrator Options dialog box).

Workaround: In Illustrator, choose File > Save As, specify the file name, and click Save. Now in the Illustrator Options dialog box, set Version to Illustrator CC (Legacy). Alternatively, upgrade to Character Animator version 3.1.

Illustrator Options dialog box

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