Close Adobe Captivate.
Applies to Adobe Captivate | Adobe Captivate Classic
Issue
Adobe Captivate behaves unexpectedly when you launch the program or create a project.
Resolution
Follow the steps to resolve the issue.
-
-
Depending on the OS, follow the steps:
Windows
- Navigate to C:\Program Files\Adobe\Adobe Captivate\utils.
- Launch the file CleanPreferencesWin.bat.
macOS
- Navigate to /Applications/Adobe Captivate/Utils.
- Launch CleanPreferencesMac.
- Navigate to C:\Program Files\Adobe\Adobe Captivate\utils.
-
Close Adobe Captivate.
-
Depending on the OS, follow the steps:
Windows
- Navigate to C:\Users\Public\Documents\Adobe.
- Rename eLearning Assets to eLearning Assets_old.
macOS
- Navigate to Documents/Adobe.
- Rename eLearning Assets to eLearning Assets_old.
- Navigate to C:\Users\Public\Documents\Adobe.
The issue may relate to licensing. Follow the steps:
-
Navigate to C:\ProgramData\Adobe\SLStore. Delete the files inside the folder.
-
Navigate to C:\Program Files (x86)\Common Files\Adobe\SLCache. Delete the files inside the folder.
-
Launch Captivate as Administrator.
-
Recheck everything.
Depending on the OS, follow the steps:
Windows
Try running Adobe Captivate as Run as Administrator and check the issue again.
macOS
Try launching Adobe Captivate on the Root User account. Follow the steps mentioned in this document.