Open the Creative Cloud desktop app.
Last updated on
Jul. 26, 2024
"Renew your subscription" window appears when you launch a Creative Cloud app
When you attempt to launch an Adobe Creative Cloud application, you receive a message that says, "Renew your subscription," even though your subscription is current.
Try the following solutions in the given order to fix this isse. Move to a subsequent solution only if a previous one doesn't work.
Solution 1: Sign out of the Adobe Creative Cloud desktop app
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Depending on your version of the Creative Cloud desktop app, select the Account icon in the upper right, and then select Sign out.
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Sign back in.
Solution 2: Click the "License this software" button
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Select License this Software.
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Verify that you have an active Internet connection.
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Verify that your system clock is set to the correct time.
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If this process fails, wait a few minutes and select the Try again button.