Purchased Creative Cloud apps appear as trial versions

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Learn how to stop error messages indicating that you’re still in trial mode (or that your trial has expired) even though you’ve already purchased a Creative Cloud subscription.

Note:

It can take up to one hour for your purchase to process. Until it is processed, the apps continue to show the options for a free membership. You may need to wait a little longer if you completed your purchase within the past hour.

Try the following solutions in the specified order until the issue is fixed. If you are a teams or enterprise user, see resolve trial and license expired errors for teams & enterprise users.

  1. Sign in to https://account.adobe.com/plans.

    Note:

    If you have more than one Adobe account, check that you are signed in to your account with the correct email address.

  2. If your plan has expired, or if there is a payment issue with your account, you see an error message. To fix the payment issue, follow the steps for the screen you see.

    Edit billing and payment details

    If you see this screen, select Edit billing and payment.

    Select Manage plan

    If you see this screen, select Edit payment info.

  3. If your payment method isn’t current, update your credit card information in the pop-up window and select Save.

    Your new payment method will take effect in the next billing cycle.

  1. Open the Creative Cloud desktop app. (Select the  icon in your Windows taskbar or the macOS menu bar.)

  2. Select the Account icon in the upper right, and then select Sign out.

    Sign out option in the Creative Cloud desktop app

  3. In the confirmation dialog box, select Sign Out. The Creative Cloud apps and services associated with your account are deactivated on the computer.

  4. Sign in again to your Adobe account.

  5. Launch any Creative Cloud app included in your membership, such as Photoshop or Illustrator. If prompted, sign in on the next screen.

  1. Open the Creative Cloud desktop app. (Select the  icon in your Windows taskbar or the macOS menu bar.)

  2. Depending on your version of the Creative Cloud desktop app, do one of the following:

    On the Help menu, select Check for updates.

    Check for updates option on the Help menu

    1. Select the three vertical dots icon in the upper-right corner of the app.
    2. Choose Check for App Updates from the menu.
    Check for App Updates option (Old version)

  3. If you aren’t using the latest version of your Creative Cloud app, an update prompt appears next to it on the apps list. Select Update.

If the previous solutions do not work, your computer could have trouble connecting to Adobe's activation servers. This could be because of an incorrectly configured Operating System hosts file (Operating system hosts files map host names to IP addresses). 

To solve this issue, try removing Adobe-related entries from the hosts file. You can remove the Adobe-related entries from the hosts file in two ways:

Automatically repair the hosts file using the Limited Access Repair tool: Repair the hosts file using the Limited Access Repair tool. With this method, you do not have to manually edit the hosts file -- the tool automatically repairs the file. 

Reset the hosts file manually: If the issue is not fixed even after you run the Limited Access Repair tool, reset the hosts file manually.

STILL HAVING PROBLEMS?

If the solutions above are not working, try the steps in Resolve connection errors.

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Resolve trial and license expired errors for teams & enterprise users

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