Transfer assets across accounts or profiles

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Storage is a core component of Adobe's cloud offering. Cloud storage ensures that you can always access your content and related services. It allows you to manage your Creative Cloud assets and Document Cloud assets. With the Creative Cloud assets, you can even enable collaboration and sharing among users. Creative Cloud also helps you sync your content to your desktop. All content created or uploaded by you is tied to your account.

Often, users may be required to move assets:

  • From a personal Adobe ID account to an enterprise-owned account.
  • From an account under one email address to another. The email address may be an alternate email address, or it may be the email address of another user.
  • Across profiles (Business Profile -> Business Profile, Business Profile -> Personal Profile, Personal Profile -> Business Profile).

If you have assets linked to an existing account or profile, you can migrate these assets from one account or profile to another. The migration can either be done automatically or manually.

Migrate Assets

Note:

In the migration procedures described below, comments, versioning information, sharing invitations, and file collaborations in the source accounts or profiles are not copied over.

Files stored online are associated with an account or profile. To migrate files, download the files from the source account or profile. Then, upload them to the destination account or profile.

Caution:

The files copied to the destination account or profile do not retain any of the comments, collaborations, or sharing links or the source files.

  1. Open the Creative Cloud desktop app and ensure that you're signed with using your source account or profile.

  2. Click File > Open Sync Folder.

    This opens the Creative Cloud files folder on your computer.

  3. Move the files from the Creative Cloud files folder to another folder on your computer.

    You could, for example, create a folder inside the Downloads folder on your computer and move the files into that folder.

  4. In the Creative Cloud desktop app, sign out of the source account or profile and sign back in with the destination account or profile.

  5. Again, click File > Open Sync Folder.

    This opens the Creative Cloud files folder on your computer for the destination account or profile.

  6. Go to the folder into which you moved the files in step 3, above. Move the files back from the folder on your computer to the Creative Cloud files folder from step 5, above.

    When you move files into the Creative Cloud files folder, file sync will start as soon as you sign in.

  7.  

    To check the File Sync status, click the Cloud activity icon in the upper right corner of the Creative Cloud desktop app.

    Sync status

Use one of the following methods to copy Cloud Documents from one account or profile to another.

Caution:

Documents copied to the destination account or profile do not retain any of the comments, collaborations, or sharing links or the source document.

  1. Sign in to assets.adobe.com with your source account or profile.

  2. Navigate to Files > Your files > Cloud documents. Hover over and select an Illustrator or a Photoshop cloud document.

    Select file to share

  3. From the context menu, select Share.

  4. Click Copy Link. The link is copied to the clipboard.

    Invite email

    Note:

    If you have multiple cloud documents to migrate, generate and store all the links for easy access.

    5. Sign out and then navigate to the links you copied in Step 4. 

      Instead of signing out, you can also use a different browser or Incognito mode. 

  6. Click Copy to your work. When prompted, sign in with your destination account or profile.

Verify that the cloud documents are copied to Your files > Cloud documents  in the destination account or profile.

  1. Sign in to assets.adobe.com with your source account or profile.

  2. Navigate to Files > Your files > Cloud documents, and then hover and select an Adobe XD cloud document.

    Select Adobe XD cloud document

  3. From the context menu on top, select Download.

  4. Sign out, and then sign in to the destination account or profile.

  5. In your Creative Cloud desktop app, drag the downloaded file to Your files > Cloud documents in the destination account or profile.

  6. When prompted, select Continue to convert the file to a cloud document.

Verify that the cloud documents are copied to Your files > Cloud documents in the destination account or profile.

To migrate Libraries from one account or profile, you can use the Libraries panel and export as an offline .cclib file. Alternatively, you can use the Creative Cloud sharing and collaboration features.

  • Use the Libraries panel in apps such as Photoshop or Illustrator to export Creative Cloud Libraries and then reimport them to the profile of your choice.
  • Use the Link sharing feature to share and then copy a library to the destination account. This method does not require installed apps and can be done using any device.
Caution:

When copying libraries:

  • The library copied to the destination account or profile does not have any of the collaborations or sharing links of the source library.
  • If the library contains documents that are stored in the source account or profile, these documents are not copied over.
  • Adobe Stock licenses are not transferred.

To use the sharing features, do the following:

  1. Sign in to assets.adobe.com with your source account or profile.

  2. Navigate to Your work > Your libraries and then hover on and select a library to migrate.

    Select library to share

  3. In the upper-right corner, click Share > Get Link.

    Choose Share > Invite

  4. Click Copy Link.

    Invite email

    The link is copied to the clipboard.

    Note:

    If you have several libraries to migrate, generate and store all the links for easy access.

    5. Sign out and then navigate to the links copied in Step 4. A preview of the library displays.

      Instead of signing out, you can also use a different browser or Incognito mode.

  6. Click Copy to your work. You'll be prompted to sign in. Sign in with the destination account or profile.

    If you copied several links, paste those links and click Copy to your work. If you're in the same browser, you won't be asked to sign in again.

Verify that the libraries are copied to Your libraries section in the destination account.

Download your photos from Lightroom and store them in an alternate profile of your choice. After you've backed them up, remove them from Lightroom.

Lightroom Downloader app.

Back up catalog from Lightroom Classic.

Caution:

When migrating Lightroom photos, following are not carried across:

  • Sharing information
  • Comments
  • Album membership
  • Likes
  • Flags
  • Ratings

Download your documents from your source account or profile and then upload them to the destination account or profile.

Manage files in Document Cloud.

Download signed documents from Adobe Acrobat Sign.

Download previously licensed Adobe Stock assets with the License History feature on stock.adobe.com. For directions on this process, refer to this article. You can then reimport your documents using these instructions.

Adobe Express is only available online when you're connected to the Internet, so there isn't a way to keep any source files offline. You can either choose to migrate your projects from one account or profile to another, or you simply download the output of each project.

To download a project output

  1. Go to express.adobe.com and sign in with your account or profile.

  2. Navigate to Projects. 

  3. Hover on a project and click the edit project icon.

    Edit project

  4. Click Download in the upper-right corner, choose an output file format and click Start download.

  5. Choose a location on your computer and click Save.

To migrate your Adobe Express projects

To migrate Adobe Express projects, use collaboration features to copy projects into another account or profile. To access both accounts simultaneously, use two browser windows.

  • Google Chrome browser: If you're using Google Chrome, perform all source account or profile steps in the main browser (referred to as source browser). And perform all destination account or profile steps in the Incognito browser window (referred to as destination browser).
  • Microsoft Edge browser: If you're using the Microsoft Edge browser, perform all source account or profile steps in the main browser (referred to as source browser). And perform all destination account or profile steps in the InPrivate window (referred to as destination browser).

  1. Open your main source browser window, navigate to express.adobe.com and sign in with the source email address.

  2. Navigate to Projects. 

  3. Hover on and select the project to migrate.

    Select library to share

  4. Hover on the project and click Invite.

    Choose Share > Invite

  5. Click Copy Link.

    The link is copied to the clipboard.

  6. Open an Incognito (Google Chrome) or InPrivate (Microsoft Edge) browser window, navigate to express.adobe.com and sign in with the destination email address.

    If you're migrating Adobe Express projects across Profiles, sign in with the same email address as the source, and choose the destination profile.

  7. Open a tab in the browser and paste the link copied in Step 5, above.

  8. When prompted, click Request Access.

  9. Go back to the source browser window, you will have received a notification from your other account or profile.

    Click the Notification icon in the upper-right corner and then click Manage Access on the notification that you've received.

    Manage access to notification

  10. Click Accept.

  11. Go back to the destination browser window, navigate to express.adobe.com.

    Since you've signed in to Creative Cloud in this window using your destination account or profile, you will not be prompted to sign in again.

  12. Navigate to Projects. > Shared with you.

  13. Hover on the project you've just shared from your source account or profile, click the icon in the upper-right corner and then click Duplicate.

    More project actions

  14. Remove the word Copy at the end of the suggested name and click Duplicate.

    The projects that you've shared from your source account or profile can be found in the Shared with you tab. Projects that you duplicate, are available in the Your Projects tab.

Fonts activated on your desktop are only available if you're signed in to the Creative Cloud desktop app. When you sign in with another account or profile, fonts activated with the earlier account are unavailable. 

You can activate fonts on your desktop. Apps such as InDesign and Illustrator also prompt you to activate fonts if they encounter missing fonts in documents.

To migrate your Premiere Rush project, you'll use Premiere Pro. Complete the entire workflow in Premiere Pro, and publish your video from Premiere Pro itself.

Caution:

After migration, the projects will not then be available Premiere Rush.

  1. Sign into Premiere Pro with your source account or profile.

  2. In the Premiere Pro start screen, click Open Premiere Rush Project.

    Choose any Premiere Rush project that are synced with Creative Cloud to open and continue editing in Premiere Pro.

  3. Click a Premiere Rush project to open it.

  4. Save the file.

    By default, the file is saved to the Converted Rush projects folder on your machine. If you want to save the file elsewhere, use File > Save as, and navigate to a location of your choice.

  5. Sign into Premiere Pro with your desintation account or profile and continue working on your project.

For more, see how to open and edit Premiere Rush projects in Premiere Pro. 

  1. Sign in to Creative Cloud using the source account or profile.

  2. Navigate to the Mobile Creations tab, and select the project you want to share.

    To select the project, hover the mouse over it, and check the box that displays.

    You can share Photoshop Sketch, Illustrator Draw, Photoshop Mix, Photoshop Fix, and Adobe Comp projects.

  3. Click either Get link or Share and then click Get Link.

  4. Click Copy Link, and share the copied link with the alternate profile.

You have two Behance accounts that co-exist, one associated with each account or profile. There is no direct way to migrate the data from Behance. As a work-around, you could do the following for Behance.

  1. Sign in to Behance with the destination account or profile and navigate to the Behance Profile page.

    Note the Behance handle, as you'll need it later. For example, in the URL https://behance.net/ABCD789, you'll use ABCD789 to share projects.

    Click the Behance profile link in the Account menu

  2. In another browser (or Incognito/InPrivate mode window), sign in to Behance using your source account or profile.

  3. Navigate to a project you want to share. Click Settings.

    Project settings in Behance
    Open Project Settings

  4. Click Add co-owners, credits, and more link at the bottom of the Settings dialog box.

  5. In the Co-Owners field, enter Behance profile name of your destination account or profile and click Done. And then click Update Project.

    Add co-owner
    Enter the Behance profile handle to invite co-owner

  6. In the main or destination browser window, you'll receive a notification. Accept the invite to join the project as a co-owner. You will be able edit the project and it'll also appear in your portfolio.

    Accept invite from the notifications window
    Accept invite from the Notifications area

You can't export or import Adobe Portfolio content across profiles. If that's required, you can change your personal email address. See, Change Or Update Your Adobe ID.

Migrate other settings

To sync the settings, sign in to an app with the source account, sync settings, and sign out. Then, sign in with the destination account or profile. The latest settings on the desktop can then be synced to Creative Cloud using your destination account or profile.

Copying/moving mobile creations from one cloud to another is not supported.

Creative Cloud Market assets and Design Libraries data are also account-specific. You can download the assets again, and create  Design Libraries.

For assistance with Adobe Color data migration, have your administrator log a ticket with Adobe Customer Care.

What to do if your files are missing from your Creative Cloud account

If you find that one or more of your files is missing from Creative Cloud, you should check for the missing files as detailed in article: Where can I find my missing Creative Cloud files?

Once you find them, you can easily restore them.

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