For general information about using Adobe Stock assets, see Using the Adobe Stock website.
If the problem still occurs, try one or more of the following solutions:
- Ensure that a pop-up blocker is not blocking the download page.
- Ensure that your browser accepts cookies and your firewall doesn’t block outgoing information.
- Sign out from Adobe Stock, sign back in, and try downloading the asset again.
- Try to download the image using a different browser.
- Clear your browser cache and delete your Internet history.