In the Lr Photos tab of Photoshop’s Start workspace, when you select a Lightroom photo and click Import Selected, the photo is not imported and a cross icon  appears before its filename.

Import fails
Unable to import LR photos


  1. Quit Photoshop.

  2. Click one of the download links below and save the file on your machine.

  3. Double-click the downloaded file to extract its contents.

  4. To start the installation, do one of the following:

    Windows: Double-click Set-up.exe from the extracted folder.

    Mac: Double-click from the extracted folder.

  5. The installation starts. You can see the progress of your installation.

    Installation progress
    Installation progress
  6. Once the installation is complete, launch Photoshop and import photos in the LR Photos tab. The photos are imported successfully, indicated by   before the filename.

    Import successful
    Photos imported successfully