Bootstrapper CS5 loads the Adobe Creative Suite 5 or CS5.5 product installer. It detects conditions on your computer that can cause installation problems or failures and presents error messages for them. Follow the instructions to troubleshoot the errors.
If you receive the error, "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again," do the following:
Disclaimer: This procedure involves editing the Windows registry. Adobe doesn't provide support for editing the registry, which contains critical system and application information. Make sure to back up the registry before editing it. For more information about the registry, see Windows registry information for advanced users on the Microsoft support site, or contact Microsoft.
Bootstrapper requires at least 100 MB of space on the startup drive. Additional space is necessary for shared components. Bootstrapper needs this space to copy installation files to one of the following temporary folders:
You cannot proceed with installation if your operating system does not meet the minimum requirements for the product.
Bootstrapper requires certain installer components to be in place to load correctly. Otherwise, it displays the error "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
Run the Adobe CS5 Cleaner Tool and remove the product that you are going to install. See Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3 (cpsid_82947).
Only one Adobe Creative Suite 5 or CS5.5 installation can run a time. Otherwise, one of the following error messages appears:
Adobe Creative Suite 5 and CS5.5 cannot be installed on case-sensitive file systems. See your product ReadMe for supported partition types.
If you receive the error, "A Windows Update installation is in progress. Complete the Windows Update in order to continue with this installation," do the following:
Installing Adobe Creative Suite 5 or CS5.5 requires Administrator privileges. Log in to an account with Administrator privileges to continue. For information on creating a new local administrator account, see one of the following documents on the Microsoft and Apple websites:
For assistance with problems or errors encountered with Adobe Creative Suite 5 and CS5.5 installations, see Troubleshoot installation | CS5, CS5.5 (cpsid_82827).