Remove the Adobe Application Manager and install the Creative Cloud desktop app.

When you download and install an Adobe Creative Cloud app, the Creative Cloud desktop app downloads and installs for managing your Creative Cloud apps. On older operating systems, these processes were handled by the Adobe Application Manager (AAM), which was replaced by the Creative Cloud desktop app.

If you’re on Mac OS X 10.7, Windows 7, or later and still have AAM on your computer, when you become a Creative Cloud member and download an app, AAM automatically updates to the Creative Cloud desktop app.

Issue

AAM does not auto-update to the Creative Cloud desktop app, or you receive the following error: “Browser doesn't know how to open this address, because the protocol (AAM) isn't associated with any program.”

Solutions

Try the following solutions in order.

Note:

An older version of AAM (version 7.0.0.414) does not auto-update to the Creative Cloud desktop app.

Solution 1: Restore the browser plug-in.

Mac OS X 10.7 and later

  1. Remove AdobeAAMDetect.plugin from HD Library/Internet Plugins.

  2. Relaunch the browser.

  3. Sign in with your Adobe ID and password, and download the Creative Cloud desktop application.

Windows 7 and 8

  1. In Windows Explorer, navigate to the following location and rename OOBE to OOBE_old.

    • Windows 7 and 8 (32-bit): \Program Files (x86)\Common Files\Adobe
    • Windows 7 and 8 (64-bit): \Program Files\Common Files\Adobe
  2. Relaunch the browser.

  3. Sign in with your Adobe ID and password, and download the Creative Cloud desktop application.

Solution 2: Reinstall the Creative Cloud desktop app using the Adobe CC Cleaner Tool.

Windows

  1. Click Start > Control Panel.

  2. Double-click Programs and Features, select Adobe Creative Cloud, and click Uninstall.

  3. Follow the onscreen instructions.

  4. Follow the instructions after clicking the Adobe Cleaner Tool link to remove the Creative Cloud desktop app.

  5. To download and install, go to Creative Cloud desktop app.

Mac OS

  1. Go to [hard drive] > Applications > Utility > Adobe Installers.

  2. Double-click the Install Adobe Creative Cloud icon.

  3. Follow the onscreen instructions.

  4. Follow the instructions after clicking the Adobe Cleaner Tool link to remove the Creative Cloud desktop app.

  5. To download and install, go to Creative Cloud desktop app.

Solution 3: Try a different browser.

If you are still having trouble, repeat the solutions above in a different web browser.

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