Location of installer logs

Search for the Install.log file at the following location:

  • Windows 7, 8, and 10 (64 bit): C:\Program Files (x86)\Common Files\Adobe\Installers
  • Windows 7, 8, and 10 (32 bit): C:\Program Files\Common Files\Adobe\Installers
  • Mac OS: /Library/logs/Adobe/Installers/

See Troubleshoot download and install errors for more information on using the installer logs for troubleshooting.

Can't find your error code?

For information on additional Creative Cloud install error codes, see Installation error codes and messages.

Download errors

Error Scenario Error Type Error Code Error Message
Various JSON
download errors
Retryable Same as current download
error scenarios
Same as current download error scenarios
Generic Download error Fatal _ERROR = 113 Download error. Unable to reach Adobe servers. Check your Internet
connectivity and firewall settings, and then try again.
Extraction error Fatal

EXTRACTION_ERROR
 = 114

(This error code is unused 
in code for now.)

Unable to extract files. Click Retry to download the product again.
Sign Check failure Fatal SIGN_CHECK_ERROR =115
(This error code is unused
in code for now.)
The download appears corrupted.
Try to download again.


File handling error
(Internal error)

Fatal

FILE_HANDLING_ERROR =
116

The download appears corrupted.
Try to download again.
Validation failure Fatal _DOWNLOAD_INVALID_FILE
_ERROR = 117
Network connectivity or stability issues. For more information, see Fatal Error 117 occurred while download.
Network Unavailable Retryable NETWORK_UNAVAILABLE = 118 No Network scrim.
Server unresponsive Retryable _SERVER_UNRESPONSIVE = 119 Server not responding. Check your Internet and firewall settings, and
then click Retry.
Disk full Retryable _OUTPUT_DISK_FULL = 120 Insufficient disk space. Clear space on {0} and try again.
Access permission error
during download (User/system error)
Retryable _WRITE_PERMISSION = 121 Error writing to the temporary file location. Fix permissions for the
temporary location. If the problem persists, contact customer support.
Server doesn't
support multi-stream download
(internal error)

Fatal _HTTP_BYTE_RANGE_NOT
_SUPPORTED = 122
Download error. Unable to reach Adobe servers. Check your Internet
connectivity and firewall settings, and then try again.
Download Invalid configuration
(Internal error)
Fatal _INVALID_CONFIGURATION 
= 123
Download error. Unable to reach Adobe servers. Check your Internet
connectivity and firewall settings, and then try again.
Proxy error Retryable _PROXY_AUTHENTICATION
_REQUIRED = 124
Download error. Unable to reach Adobe servers. Check your Internet
connectivity and firewall settings, and then try again.
Invalid URL
Fatal

HTTP_INVALID_URL =
125

(In case validationUrl is
invalid, error 
_ERROR is thrown)

Download error. Unable to reach Adobe servers. Check your Internet
connectivity and firewall settings, and then try again.
Validation error Fatal DATA_VALIDATION_ERROR = 126 The download appears corrupted. Try to download again.

Installation errors

Error Scenario Error Type Error Code Error Message
Setup.exe doesn't exist or the sign check fails Fatal REG_SETVALUE_FAILURE This installation is
no longer functional. Uninstall it and download Creative Cloud again.
Generic PIM error Fatal HDPIM_STATUS_ERROR = 101 Unable to install the product. Click Retry to download and install it again.
Invalid Session ID (internal error) Fatal _GUID = 102 Unable to install the product. Click Retry to download and install it again.
Invalid Arguments to PIM from Apps panel (internal error) Fatal ARGUMENTS = 103

Unable to install the product. Click Retry to download and install it
again.

For install use

Unable to install the product. Click Retry to download and install it again.

For uninstall use

Unable to uninstall the product. Click Retry
to uninstall again.

hdpim.db Database read/write error (corrupted installation/bad
permissions)
AAMCorrupt HDPIM_STATUS_DB_ERROR = 105

Download now.

Install

Unable to install the product. Click Retry to download and install it again.

Uninstall 

Unable to uninstall the product. Click Retry
to uninstall again.

XML Parsing error (internal error) Fatal HDPIM_STATUS_XML_ERROR = 106 Unable to install the product. Click Retry to download and install it
again.
JSON-related error
like some information missing.
Fatal HDPIM_STATUS_JSON_ERROR = 107 The download appears corrupted. Try to download again.
PIM Session is busy(internal error) Fatal _BUSY = 108 Another installer instance is running. Wait for it to finish and try again.
No Core Package in JSON (internal error) Fatal

_NOT_SELECTED =
109

(This error code is unused in
code for now.)

Unable to install the product. Click Retry to download and install it
again.
Unable to create new thread (system level error) Fatal _CREATE_NEW_THREAD = 110 Unable to install the product. Click Retry to download and install it again.
Extraction error Fatal ERROR = 127 Unable to extract files. Retry to download the product again.
Package signature check failed Fatal _GENUINE = 128 The download appears corrupted. Try to download again.
When communication with setup.exe breaks Retryable HD_SETUP_INT_RET_IPC = 303 Unable to install the product. Click Retry to download and install it again.
Any other error related to Setup.exe Retryable HD_SETUP_INT_RET_FAILURE = 301 Unable to install the product. Click Retry to download and install it again.
Installation in root
directory
Fatal _IN_ROOT_DIR = 132 Unable to install the product in the root
directory. Select another install location in your preferences and try again.

Low DiskGeneric install error space Fatal NOT_AVAILABLE = 133

If volume name is
known:

Insufficient disk space. Free some space and
try again.

If volume name is not known:

Insufficient disk space.

Select another install location in your preferences or clear disk space, and then try again.

Generic install error Fatal _ERROR = 136

Unable to install the product. Click Retry to download and install
it again.

Invalid parameters to command tag in Package PIMX Fatal INVALID_PARAMS = 137 Unable to install the product. Click Retry to download and install
it again.
System low on memory, memory allocation failed Fatal NOMEMORY = 138 Unable to install the product because the system is low on memory.
Restart your computer and then try again.
Package PIMX is corrupted Fatal _CORRUPT_XML = 139 The download appears corrupted. Please try to download again.
No permission inside install directory Fatal

_NO_PERMISSION
= 140,

(This error code is unused
 in code for now.)

Unable to install the product in the selected location due to permission
issues. Select another install location in your preferences and try again.
Unable to capture file version for version check Fatal VERSION = 141 Unable to install the product. Click Retry to download and install it again.

Invalid token used in Package PIMX Fatal

TOKEN_NOT_RESOLVED
= 142,

(This error code is unused in code for now.)

Unable to install the product. Click Retry to download and install it again.
Path of source file inside package zip does not exist Fatal NOT_EXISTS = 143 The download appears corrupted. Try to download again.
File of same name as directory is already present Fatal PATH_ALREADY_USED = 145 File exists at the install path. Rename/delete the file and then try again
Unable to move file during install/uninstall Fatal for install Ignorable for uninstall FILE_MOVE_FAILURE = 146 Unable to move the file. Rename the file and then try again.
Unable to copy file during install/uninstall

Fatal for install

Ignorable for uninstall

FILE_COPY_FAILURE = 147 Unable to copy the file. Check permissions and then try again. 
Unable to delete directory during install/uninstall

Fatal for install

Ignorable for uninstall

FILE_DELETION_FAILURE = 150, 

(This error code is unused in
code for now.)

Unable to delete the file. Rename/delete the file and then try again.
Unable to create alias Fatal for install

Ignorable for uninstall
ALIAS_CREATION_FAILURE = 151 Unable to create the symbolic link. Click Retry to download and install
the product again.
Unable to delete alias Fatal for install

Ignorable for uninstall
_DELETION_FAILURE = 152 Unable to delete the symbolic link. Check permissions and then try again
Unable to set file permission during install/uninstall Ignorable _PERMISSION_FAILURE = 154 Add to log files
Unable to create
symbolic link
Fatal SYMLINK_CREATION_FAILURE = 156 Unable to create the symbolic link. Click Retry to download and install
the product again.
Unable to delete symbolic link during install/uninstall

Fatal for install

Ignorable for uninstall

SYMLINK_DELETION_FAILURE = 157, 

(This error code is unused in code for now.)

Unable to delete the symbolic link. Check
permissions and then try again.
Unable to set localized file display name during install Ignorable _LOC_DISPLAY_NAME_FAILURE = 158 Add to log files.
Unable to create registry key during install Fatal REGKEY_CREATE_FAILURE = 160 Unable to write the registry value. Check permissions and then try again.
Unable to delete registry key during uninstall Ignorable REGKEY_DELETE_FAILURE = 161 Add to log files.
Unable to configure font file during install/uninstall Ignorable FONT_CONFIGURE_FAILURE = 168 Add to log files.
Unable to disable wow64 reflection

Fatal for install

Ignorable for uninstall

WOW64_REFLECTION_FAILURE = 171 Unable to install the product. Click Retry to download and install it again.
Unable to set folder icon during install Ignorable FOLDER_ICON_FAILURE = 172 Add to log files.
Unable to get security info on file/folder during install/uninstall Ignorable GET_ACL_FAILURE = 174 Add to log files.
Specified installation directory is a network location Fatal PATH_IS_NETWORK_PATH = 176 Unable to install on a network drive. Select
another install location in your preferences and retry installing.
Specified install path exceeds the allowed maximum number of characters Fatal PATH_EXCEEDS_LIMIT = 177 The installation path selected is too long. Select another install location in your preferences and try again.
Specified install path has invalid characters Fatal _PATH_HAS_INVALID_CHARS = 178 The installation path contains invalid characters. Select another
install location in your preferences and try again.
Specified install path is not a full path Fatal PATH_NOT_FULL_PATH = 179 The installation path seems invalid. Select another install location in
your preferences and then try again.
Specified install
language is invalid

Fatal LANG_NOT_PRESENT = 180 The installation language seems invalid. Select another install language
in your preferences and then try again.
Unable to install in case sensitive drive Fatal _IS_CASE_SENSITIVE = 181 The installation path seems invalid. Select another install location in
your preferences and then try again.
The package to be installed is not present. Fatal HDPIM_STATUS_PACKAGE_ZIP_NOT_PRESENT = 182 The created package does not contain the package to be installed. Create the package again and then try to install.

Uninstallation errors

Error Scenario Error Type Error Code Message
Uninstall XML is missing/corrupted Ignorable HDPIM_STATUS_MISSING_
UNINSTALL_XML = 134
Add to logs
Generic uninstall error Fatal HDPIM_STATUS_UNINSTALL
_ERROR = 135
Unable to uninstall the product. Click Retry to uninstall again.

Miscellaneous errors

Error Scenario Error Type Error Code Message
Conflicting process
Retryable
HDPIM_STATUS_CONFLICTING_
PROCESS_RUNNING = 131

According to current behavior
When elevation privileges are not provided
Retryable
HD_SETUP_INT_RET_ELEVATION = 302
According to current behavior

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