Find the solution for your error code

Quickly find a specific error code or message: Use your web browser's Find feature to quickly locate your error in this document. Press Cmd+F (Mac OS) or Ctrl+F (Windows).

Error Code Description Solution
1, P1 Creative Cloud desktop app failed to install/update See Error: "Failed to install" Creative Cloud desktop app.
2, P2 Creative Cloud desktop app failed to install/update See Error code 2 or 50: Creative Cloud desktop app update failed.
21, P21 System requirements not met. Upgrade your system to minimum system requirements required for installing the application. For more information, see System requirements | Creative Cloud.
23, P23 Insufficient disk space. Free some space and click Retry.
41, P41 Unable to access a critical file/directory. Click Retry to install it again.
42, P42 Unable to access a critical file/directory. Click Retry to install it again.
43, P43 Unable to copy a critical file/directory. Click Retry to install it again.
44, P44 Unable to create a critical file/directory. Click Retry to install it again.
45, P45 Unable to access a critical file/directory. Click Retry to install it again.
46, P46 Unable to access a critical file/directory. Click Retry to install it again.
47, P47 Unable to access a critical file/directory. Click Retry to install it again.
48, P48 Unable to access a critical file/directory. Click Retry to install it again.
49, P49 Unable to access a critical file/directory. Click Retry to install it again.
50, P50 Creative Cloud desktop app failed to install. See Error code 2 or 50: Creative Cloud desktop app update failed.
81, P81 Another installer instance is running. Wait for the installer instance to finish and try again.
82, P82 Adobe Application Manager is running. Wait for the Adobe Application Manager to finish and try again.
86. P86 Another version of Creative Cloud desktop app is running. Quit the Creative Cloud desktop app and try again.
87, P87 Another installer instance is running. Wait for the installer instance to finish and try again.
101, C101 Unable to install the product. Click Retry to download and install it again.
102, C102 Unable to install the product. Click Retry to download and install it again.
103, C103 Unable to install the product. Click Retry to download and install it again.
105, C105 Unable to install/uninstall the product
Click Retry to install/uninstall again. For more information, see Unable to install Adobe apps | Error 105.
106, C106 Unable to install the product. Click Retry to download and install it again.
107, C107 The download is damaged. Click Retry to download and install it again.
108, C108 Another installer instance is running. Wait for the installer instance to finish and try again.
109, C109 Unable to install the product. Click Retry to download and install it again.
110, C110 Unable to install the product. Click Retry to download and install it again.
113, C113
Unable to reach Adobe servers.
Check your Internet connectivity and firewall settings, and then try again. For more information, see Advanced connectivity troubleshooting.
114, C114 Unable to extract files.
Click Retry to download and install it again.
115, C115 The download is damaged. Click Retry to download and install it again.
116, C116 The download is damaged. Try disabling the antivirus software on your system.
117, C117 Network connectivity or stability issues. For more information, see Fatal Error 117 occurred while download.
119, C119 Server not responding. Check your Internet connectivity and firewall settings, and then try again. For more information, see Advanced connectivity troubleshooting.
120, C120 Insufficient disk space. Free some space and click Retry.
121, C121 Error writing to the temporary file location. Fix permissions for the temporary location.
122, C122 Unable to reach Adobe servers. Check your Internet connectivity and firewall settings, and then try again. For more information, see Advanced connectivity troubleshooting.
123, C123 Incorrect permission on the /tmp folder
See Installation failed | Exit Code 123.
124, C124 Unable to reach Adobe servers.
Check your Internet connectivity and firewall settings, and then try again. For more information, see Advanced connectivity troubleshooting.
125, C125 Unable to reach Adobe servers.

Check your Internet connectivity and firewall settings, and then try again. For more information, see Advanced connectivity troubleshooting.
126, C126 The download is damaged. Click Retry to download and install it again.
127, C127 Unable to extract files.

Do the following:

  • Check permission on adobetemp folder located at [Win] <system drive>/adobetemp or [macOS] <system drive>\adobetemp.
  • Disable the antivirus on your system
128, C128 The download is damaged. Click Retry to download and install it again.
130, C130 Unable to install the product.
Uninstall the product, that you are trying to install, using the Creative Cloud Cleaner Tool and then try installing the product again.
132, C132 Unable to install the product in the root directory.
Select another install location in the preferences and try again.
133, C133 Insufficient disk space. Free some space and try again.
135, C135 Unable to uninstall the product. Click Retry to uninstall
136, C136

Unable to install the product.

Click Retry to download and install it again.
137, C137 Unable to install the product. Click Retry to download and install it again.
138, C138 The system is low on memory.
Restart the system and try the installation again.
139, C139 The download is damaged. Click Retry to download and install it again.
140, C140 Unable to install the product in the selected location due to permission issues. Select another install location in the preferences and try again.
141, C141 Unable to install the product.
Click Retry to download and install it again.
142, C142 Unable to install the product. Click Retry to download and install it again.
143, C143 The download is damaged. Click Retry to download and install it again.
144, C144 The download is damaged. Click Retry to download and install it again.
145, C145 File exists at the install path.  Rename/delete the file and then try again. To get information about the file, see More information.
146, C146 Unable to move the file. See Error Code 146 while installing Creative Cloud apps.
147, C147 Unable to copy the file. Check permissions and then try again. To get information about the path, see More information.
149, C149 Unable to delete the directory. Rename/delete the directory and try again. To get information about the directory, see More information.
150, C150 Unable to delete the file. Rename/delete the file and try again. To get information about the file, see More information.
151, C151 Unable to create the symbolic link. Click Retry to download and install it again.
152, C152 Unable to delete the symbolic link. Check permissions and try again. To get information about the file, see More information.
153, C153 Unable to get permissions to a file or folder on macOS. Check permissions and try again. To get the information about the file or folder, see More information.
156, C156 Unable to create the symbolic link. Click Retry to download and install it again.
157, C157 Unable to delete the symbolic link. Check permissions and try again. To get information about the file, see More information.
160, C160 Unable to create registry key. Check permissions and try again.  To get information about the registry key, see More information.
171, C171 Unable to install the product. Click Retry to download and install it again.
176, C176 Unable to install on a network drive. Select another install location in the preferences and try again.
177, C177 The installation path selected is too long. Select another install location in the preferences and try again.
178, C178 The installation path contains invalid characters. Select another install location in the preferences and try again.
179, C179 The installation path seems invalid.  Select another install location in the preferences and try again.
180, C180 The installation language seems invalid. Select another install language in the preferences and try the installation again. For more information, see Change the language setting of your Creative Cloud apps.
181, C181 The installation path seems invalid. Select another install location in the preferences and try again.
182, C182 The created package does not contain the package to be installed. Create the package again and then try to install.
183, C183 Unable to install the product.
Click Retry to download and install it again.
184, C184 File locked by another process
Restart the system and try the installation again.
188, C188 The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. Download the latest version of the Adobe Creative Cloud desktop app and try again.
189, C189 Insufficient disk space.
Free some space and try again.
190, C190 System requirements not met. Upgrade your system to minimum system requirements required for installing the application. For more information, see System requirements | Creative Cloud.
191, C191 Unable to install the product. Click Retry to download and install it again.
192, C192 A newer version of the application is already installed. Uninstall the version installed on your system and try again.
193, C193 Installation cannot proceed. Cannot install 64-bit version of the application on a 32-bit machine.
194, C194 Installation cannot proceed as there are multiple users logged-in to this system. Log off these users from the system and try again.
195, C195 System requirements not met.
Upgrade your system to minimum system requirements required for installing the application. For more information, see System requirements | Creative Cloud.
196, C196 Unable to install the product. Click Retry to download and install it again.
201, P201 There is a problem with the download process. See Network and connectivity issues.
205, P205 There is a problem with the downloaded file.
See Network and connectivity issues.
206, P206 Network connection is unavailable or server is unreachable. See Network and connectivity issues.
207, P207 There is no response from the server. See Network and connectivity issues.
208, P208 There is a problem with the download due to limited disk space. Free some space and try again.
209, P209 You do not have permission to download file on this system. Check permissions and try again.
301, C301 Unable to install the product. Click Retry to download and install it again.
303, C303 Unable to install the product. Click Retry to download and install it again.
304, C304 The installation is no longer functional. Download the latest version of the Adobe Creative Cloud desktop app and try again.
305, C305 Unable to install the product Click Retry to download and install it again.
404, C404 Required OS component is missing. See Error: api-ms-win-crt-runtime-l1-1-0.dll is missing.

Find your error code

Find your error code in the error message or in the installer logs.

More information link in the error message

When you click the More Information link in the error message, you get the error code that the Creative Cloud for desktop app uses to identify the problem. You can also see other important information, such as the path of the filename affected or the registry value.

More information
An example of details that the More Information link provides.

Installer logs

Search for the Install.log file at the following location:

  • Windows 7, 8, and 10 (64 bit): C:\Program Files (x86)\Common Files\Adobe\Installers
  • Windows 7, 8, and 10 (32 bit): C:\Program Files\Common Files\Adobe\Installers
  • Mac OS: /Library/logs/Adobe/Installers/

Can't find your error code?

For information on additional install error codes, see Installation error codes and messages.

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