Learn what to do when Adobe Core Sync crashes repeatedly after you update the Creative Cloud desktop app.

An overview of Adobe Core Sync

CoreSync keeps your Creative Cloud files synced across various devices and in the cloud. In addition to helping sync files, it also ensures that several Adobe apps and services are running smoothly. Following are some examples:

  • Makes Adobe Fonts available at all times
  • Provides real-time notifications for file sync and collaborations
  • Prompts you to update the Creative Cloud desktop app, whenever required

Why does Adobe Core Sync crash repeatedly after update?

You may receive the error "Core Sync has unexpectedly quit" after you install the 2.1.0.108 update for the Creative Cloud desktop app. It happens when Adobe Core Sync is not working as expected.

Core Sync crash report

How do I fix this issue?

If you receive the error "Core Sync has unexpectedly quit" after you install the 2.1.0.108 update for the Creative Cloud desktop app, follow the steps below to resolve the issue.

  1. Sign out of Creative Cloud within the apps preferences.

  2. Quit the Creative Cloud desktop app from the apps preferences.

  3. Close the following processes in Activity Monitor (macOS) or Task Manager (Windows): CoreSync and Adobe Desktop Service.

  4. Depending on your operating system, navigate to the following path:

    macOS

    ~/Library/Application Support/Adobe/CoreSync/

    (If the Users Library user folder is hidden, see How to access hidden User Library files.)

    Windows

    C:\Users\AppData\Roaming\Adobe\CoreSync


    (The AppData folder is hidden by default in Windows. See How to show hidden files.)

  5. Delete any files in the folder that end in .db, .db-shm, or db.wal.

    You should have three or four of these files, but possibly more if you've used multiple Creative Cloud accounts on the system.

  6. Relaunch the Creative Cloud desktop app.

Still having trouble? (For macOS only)

If you continue to experience crashes, remove extra Creative Cloud files folder entries from Favorites.

  1. Open Finder.

  2. In the Favorites pane on the left of the Finder window, individually select all links to the Creative Cloud files folder.

    After you select all links, you should see only one, as in the following image.

    Select links to Creative Cloud files folder